Cape Town, South Africa
30 Teddington Rd, Oakdale,
N/A
+27 215922491
Bad attitude, arrogant male receptionist and poor product knowledge. Its a take your money and run kind of business. Im sure the 5 star ratings are false. Ricky was helpful though. I bought two batteries for my garage doors and when I called to get advise on the connection clips not fitting my garage motors(even after I took a sample of the expired batteries with to their shop) the male receptionist tells me that I should've know the difference...Keep treating customers that way and you will close in no time. Don't bother responding...you should have known the difference.
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AVOID! I wouldn't give any stars but am forced to give 1. The owner has an attitude problem. After a brand new automated garage door installation, more than 3 repairs were required and the garage door STILL doesn't function properly. The door has also been left damaged and broken from their "repairs". Don't even bother asking about the product warranty because they will do nothing about it, even after they cause the damage! AVOID! In response to you, Ricky - The last correspondence was Septmber 2020 and we still have a broken garage door, the lock mechanism has been damaged even further and never resolved. Your team was supposed to sort it out and never did. After trying to contact you (go look at your emails 25 September 2020) and that was not the only one IGNORED (there were multiple with zero response), we are still left with a damaged product that was supposed to be brand new and enjoyed, yet here we are trying to find someone to fix it. The entire door at this rate should have been removed and a new one installed based on the amount of damage that has been done to it. Interesting how all of a sudden you want to rectify this issue when your poor service is voiced in the public domain...
Efficient, reliable and reasonably priced. Would recommend this company.
A big thank you to your team for installing my new gate within a week.You guys knew it was urgent an really delivered. I will be sure to recommend your company to my friends and colleagues.
I was shocked to find out that East Gates & Automation charges a callout fee to come and look at a problem I was having with my garage motor. Surely in 2020 businesses have evolved? Charging a callout effectively allows them to charge whatever they like and forces me to use them because they have already billed me before even seeing the the problem. I am then paying the callout fee whatever it costs to fix the problem, so I am actually paying them to be a client.
Well done to Ricky and his team at Easy Gates And Automation for the smooth repair of our garage door in Bothasig. Keep up the good work guys. Seldom do you get such good service like this
Very disappointed.nothing easy about those gates. 3 very bad mess-ups from order to installation and then after the pedestrian gate broke off it was 'fixed' to be even worse than before. Extremely bad costumer service and attitude here. The staff doesn't know what to do, the owner doesn't bother to pick up the phone when it was made clear that it was an emergency. PLEASE LET SOMONE ELSE install your gate and safe yourself the stress we had to go though!
Thank you to the team that installed my new track and gate today. I really appreciate the hard work it was worth the investment it looks amazing.
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