Cape Town, South Africa
42 Belvedere Rd, Claremont,
N/A
+27 216716661
I took my laundry today and collected before closing at 4pm. The lady at the till asked me for details and I waited for receipt and she says to me. “Oh you don’t need this because there is no amount on” She says they weigh when it’s done. So I trust her and leave without a receipt. I get home and unpack to find some items missing. I am definitely not leaving it like this. I demand answers and I will take it up with management and report it. I am so dissapointed as I now remember missing a few items of clothing before and I just took it for granted it must have been lost as it was my kids. I also remember sending two of the same nike teeshirts before as I have two sons and only one came back. I will take this to another level if I do not receive my items back tomorrow. I have read the reviews and too many have the same problem with this place. I refuse to leave it like this as the kids socks I sent to be dried was new. I was not told to write or have a list just to collect. You ladies will definitely see me tomorrow as I want my items back immediately !
like
Laundry always delivered on time by Martin who is so great at his job! Quality service, will always recommend! Thanks for all your hardwork!
I just moved in the area. The first time I went everything was normal. The second time the lady ask me if I have a list of my clothes. No I don't, why would I make a list? She tells me next time make a list. I would have appreciated it if she just turned me away for not having a list. Instead she takes the clothes and my money. After I fetch my clothes and go home, 3 days later I notice that there's one of my denims pants missing. Not a regular one, a very specific piece with pearls on, easily recognizable. I go back kindly to ask them and I even add a picture. The lady doesn't even look at it and the first question was did you have a list? While her other colleagues and the manager watching. I said no but it's easy to recognize while showing the picture again. She replies if you don't have a list there's nothing we can do. In my mind I'm thinking you can at least look at the picture show your colleagues instead of discrediting me. I didn't come to accuse you of anything. I insisted again that I was 100% sure that I brought it and I didn't get it back. And she replies with the rudest tone we don't have it neither. That's how I left and I will NEVER return. Make sure you have a list or risk losing something because they know you don't have a list. I DON'T RECOMMEND.
This laundry is filled with friendly staff. The service is quick and the turnaround times are short. The laundry is always clean, crisp and neatly folded. I would recommend this laundry
Never ever again.... to cmeback to this place. people who work in this laundry corparation is totally very bad attitude. specially the woman who wearing the short I always take my linen in this place actually I was there on Saturday my Laundry supposed to the collection is Friday but I couldn't make my time because of IAM very busy so, I come day Saturday morning at 8h15 so the door is closed but it wasn't lock so I open the door I said hello! But the two ladies I saw inside I can I fetch my laundry now then in second the thin woman come hello she said I said oh' can I fetff my linen because I couldn'take yesterday because I was so busy do you know what did woman say to me did you count the money ? I am so surprised what she ask me she know me already because I always bring my linen in this place. I apologize to the lady but she tell me.many times that next Time do not come in again wow and even before they are not helpful even you carrucar so heavy I ask can you place help me to put in my car she just answer me no we can't I must say are all unhelpful and not recommended the attitude...
Reception lady had a very bad attitude
Lose clothing items and manager, Martin does not even apologize. This rating is more for the manager than anything else.
I've used this laundry service every month for nearly three years and have only ever had a good experience with them. The staff are friendly and the service has always been on time and as expected.
Deli
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