Durban, South Africa
25 Stellawood Rd, Umbilo,
N/A
+27 662175229
If you deciding to go license a vehicle, you have to be there like 6 in the morning or earlier to be in front. The service is slow. Sorry the service was always slow like any government department. Now its worse. the Gobal License office is closed due to building being condemned. So the only office opened for Durban (ND) license is Umbilo. Was there on the 01st April 2021 from 07h30. I waited in the lines and was told at 10:45 computers was down. Later we discovered that this was a "fib'. The staff wanted to leave early because it was the start of the long weekend. Seriously go very early or take the day off because you will be there the entire day.
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Don't bother. Literally a queue outside to go inside to queue to go into another queue to go inside. That alone takes the entire day regardless of what time you come. Then people jumping queues. Leaving coming back with the security guards not caring. They do not care even if it is raining. You are sitting outside if that's your spot in the queue. Then once you are there another set of queues with tellers leaving/empty because of lunch etc. On top of the fact that they close at 14:30. The only redeeming quality is that I lucked out on a relatively friendly teller after having to be very careful to not piss them off. Its the typical "South African" service. Total time spent 8am-2pm 0/5 stars if I could give zero stars.
Great staff and very good adherence to Covid-19 protocol. Despite delays everyone was friendly and helpful. Chairs available in the shade to make the waiting outside the building more tolerable. Once inside everything goes quickly and super efficiently provided you have all the correct documentation. A great experience, thank you Umbilo centre!
Even if you are a pensioner get there by 7am because they sometimes let you in just after 7 to sit in the tent. Pensioner queue is on the left of the gate. Depends on which security team is on duty because some are more efficient than others. Normal queue is chaotic with those running a business outside always at the front. Why all counters are not open I don't know because Goble Road staff also work there. Office does not always open at 8am.
You stand in quees since morning while some people have priority over others. They come and jump the quee while others wait all day and are still not attended to.
Very quick and helpful in spite of being so full due to following Covid19 protocol.... Well done staff and security
Much organized than most GVT service providers.
Most corrupt place I been too. The security dont need to get salaries with the amount of bribes they receive. We been waiting in the line outside for hours and then you get others coming and gaining access just out of blue.
Deli
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