Johannesburg, South Africa
70 Webber St, Selby South,
N/A
+27114936204
The worst customer service I have ever experienced. I brought in my machine and had to wait for an hour for anyone to attend to me. The receptionist keeps calling but no one is coming. This is by far the worst. I am never buying anything that needs Living Brand for repairs period.
like
Other than them having LOAD SHEDDING and being offline (not their fault, thanks ESKOM/ANC GOVERNMENT/AFRICA MENTALITY) the staff were very friendly and upbeat. Let's hope all goes the same with the repair I handed in to be done.
The staff were friendly and extremely helpful. Three different people assisted me until my problem was resolved. Great service.
I am struggling to find a part on my Russel Hobbs Water Dispenser. Spoke to Fiona in Durban on Friday who promised a call back before the end of business. Did not happen. Phoned again today. Sorry Jhb did not send the quote. Phoned two hours later, sorry part does not come seperatly, have to buy whole compressor. Spoke to Lucky in Jhb, tells me they are awaiting a shipment. Two different stories. Asked to speak to a manager. From 12:00 till 17:00 waited for a manager to call me back. Never happened. Very bad after sales service and i will never buy another Russel Hobbs brand ever again.
My first time here and the service is exceptionally slow .
Shocking, terrible and downright ridiculous customer service. Frontline staff have no clue what they doing, when you phone for an update phone rings and nobody ever answers to assist you, when you visit the store the counters are empty (for over 30 minutes) Worst of all, took an item to be repaired and a week later it wasn't even looked at. Avoid! Avoid! Avoid!
Got what I wanted
Service is non-existant... Waiting for an hour. No management or supervision and no one does anything...
Deli
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