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Vodacom Shop Newcastle Mall

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Newcastle, South Africa

vodacom.co.za
Cell phone store· Cell phone accessory store· Mobile network operator· Telephone company· Internet service provider· Telecommunications service provider

Vodacom Shop Newcastle Mall Reviews | Rating 3.5 out of 5 stars (8 reviews)

Vodacom Shop Newcastle Mall is located in Newcastle, South Africa on Cnr Oak Ave & Allen St Shop 58, Newcastle Mall, Equarand,. Vodacom Shop Newcastle Mall is rated 3.5 out of 5 in the category cell phone store in South Africa.

Address

Cnr Oak Ave & Allen St Shop 58, Newcastle Mall, Equarand,

Phone

+27 343261097

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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B

Brandon Marshall

Worst connection, I have never had to wait 30 minutes to update 1.1MB. Definitely don’t recommend Vodacom

C

Charlene Buckland

In store service is good specially when making sales. However the after sales support and migration of contract is extremely poor. I have been waiting for more then two months. Hardly any effort made by the staff to resolve queries. Very disappointing experience from such a well equipped branch. Effort is sluggish and management not much help neither. When calling instore they do not return calls. I expected better Vodacom Clearwater, branch next to HP.

Z

Zhan-marie Fourie

The worst customer service ever they fibre sales person promise you the moon and star and after the sale gone through and he's got his commission he never returns your calls or help you when you have logged a fault with Vodacom multiple times and try to get it resolved in 7 days but he is too lazy to pick up his phone Vodacom is the best customer service when your phone them but I mean like what service there is no service I've been on hello Peter about this situation I'm having with Vodacom I never had a trouble with Vodacom I've got a Vodacom contract with my phone but since I took out fibre through Vodacom it's been hell I have logged more than 10 phone calls with Vodacom themselves I even drove to the shop for them to just show me away again and not helping and promising somebody would phone me me back so I had to waste my airtime they or quick to take your monthly balance when it comes to your contract but not as quick when it comes to resolve an issue

M

Miracle Osalumese-Ojiake

Service is not that great! More like the staff operate absent minded and do not give the right information. Store is always packed and more like they're in a hurry to dismiss clients and not actually give solution to what brought them to the store. I think staff should improve on their client service so to have more happy costumers.

R

Rock Roll

Not the best service.....sometimes the staff act as if your bothering them. Setvice is extremely slow as well . Not a great store under the vodacom brand.

T

Thomas Schofield

The service is terrible, the consultant Vivian is extremely lazy and is willing to lie to the customers to get out of work. I went into the store for some information concerning my Vodacom business account. Vivian proceeds to tell me he can't supply me with the information. However I went to another Vodacom shop and the gladly helped me with the query. This is sad when a business like this is ruined by their own staff.

K

Kobus du Toit

Been waiting 3 days for a simple data contract (without a device) to be activated on top of a contract I have with Vodacom ALREADY. They STILL want bank statements and insisted on MAY's statement even though the bank won't have it because we're STILL IN MAY. And all of this when I'm paying 4 times the value of THIS contract already on my EXISTING contract with Vodacom!? Epic fail from Vodacom as I wanted to avoid a mall ALTOGETHER by going through their "amazing" online portal which declined my application because I have too many lines (I only have one!!!!). Online person just said "sorry won't be able to assist" and I ended up going to the mall THREE times, a third time only for a different sales consultant to realise the other didn't scan both sides of the statement print out before (not) CHECKING and submitting it. Sloppy work! This was a terrible experience and I would encourage people (if you really want to be with Vodacom) to rather go through CelluCity (Clearwater Mall in this case) as their reviews seem a lot better. Regret going to this Vodashop but they'll NEVER see me again.

A

Ansie Naude

Went for upgrade, was told no stock but if it arrive they will call me 2 days later I had to phone to find out. Done my upgrade the Afrikaans gentleman helped me because the one who was supposed to phone me about stock was on lunch. I was told that all my paperwork will be mailed to me still waiting, upgrade done 22 Feb 19. Phoned to ask about my mail in a unprofessional way was told all consultants are busy, sorry, did not bother to ask for my contact details. Why sould I beg someone to do their work.

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