Roodepoort, South Africa
Victoria Ave, Little Falls,
N/A
+27 832559828
They WILL DAMAGE or LOSE your garments! Don't trust the 5 star fake reveiws, which I made the mistake of doing. Firstly, the staff do not wear masks at all when dealing with customers. 3 x visits and all 3 X times no masks are worn while they stand 50cm from you. Took 3 expensive ladies jackets there for dry cleaning. I explicitly told them to note that 2 X jackets have been sent in with belts and please don't LOSE the belts. I was told they would be ready after 1.5 days and they will SMS me. 2 days later, no SMS, so I went there and still not ready. 3 days later, no SMS, so I go there and still not ready. Keep being told they will SMS you. 6 days later, no SMS, so I drive there again. This time we are told the jackets are back, and they were actually here on day 3 when they told me that they were not back yet. Now they say the reason they haven't SMS or called us is because they have LOST the belt for the one jacket. They say they are trying to find out where it is and will arrange for it to be returned back to the store and then they will let us know. After 6 days of waiting we now tell them to make sure that it is back and ready for collection later the same day (day 6). Later on the same day, I now get a call telling me that they didn't LOSE the belt, but they actually BROKE the belt buckle on the expensive H&M wool jacket. They say they are going to drive to town to try and find a buckle that they can use and they will "let me know". Apparently the owner is "Zandile", who up until now has still not apologised for anything! I went to collect the jackets with the one belt still missing. To date I still have not received the belt. Unfortunately this jacket can't we worn without the belt. No apology. No refund. Absolutely rude. Don't know anything about customer service and do not take responsibility for anything. DON'T take your clothes there. You will regret it.
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I brought in my laundry and it was received on time and the service was great, they definitely know how to iron.
Great service!!!
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