Brits, South Africa
Suite 28, off R512, old Rustenburg Road
N/A
+27 839993842
The place is not maintained properly like sometimes there is no access to hot water or no water at all in the taps of chalets. Toilets are not well maintained. The curtains are torn
like
Went for spa it was amazing give them 5 out of 5 they also still working on the outlook of the lodge once everything is complete u can see it will be more like a 5 star
We had the disfortune of booking a stay here over the new year period.18 people in total. Firstly our chalets were not cleaned and none of the staff came to check if cleaning service/fresh towels were needed. On day 3 of our stay we had to approach management to request someone come clean and assist with fresh towels. Then one of the chalets that we had booked (4 sleeper chalet) gets broken into while the guys are over at the pool area. All their clothes, money and personal belongings were taken. Management says they will review and "see" if they can compensate them. Not offering any other help besides "its never happened before". Which the police man who was called disputed.it's the 3rd/4th such even and nobody warned us about this. Then our water gets turned off at the chalets for no reason...Another trip to management office and then it gets turned on withing 5 minutes. The service and our unfortunate stay was utterly disgusting!!! We hold the lodge and the management personally responsible for the loss and trauma incurred. This is honestly the worst holiday resort I've had the disfortune of staying at.
Although not perfect, the peaceful setting and wonderful views make Aeroden wonderful. Love it.
Booked a 6 sleeper chalet for 3 nights. This is probably our worst experience to date .. lack of maintenance was clearly evident . The heated pool was not working, jungle gyms dirty and unkempt, gas stove leaked during the entire stay, cupboards were not clean , toilets did not flush properly, showers were mouldy and just awful , toilet seats broken .... and then a cockroach in the grocery cupboard, found amongst my food on the day we departed . Terrible experience and a waste of our money.
Family enjoyed the stay hey, & twas great! thanks to the house keepers for your their hospitality
Rooms where not cleaned daily not even changing of towels....I bathed with cold water from arrival till departure as a result I ended up with flu
Conditions are bad n poor service
Deli
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