Alberton, South Africa
1 Glen Albyn St, Raceview,
N/A
+27117240700
This place seems to get mixed reviews. I was reluctant to go there because of the 1 star ratings and complaints. Been the closest branch to my house I decided to go there. luckily it seems the manager saw me on the floor and asked if he could help. he was very helpful and friendly. I made a purchase, and he even carried the wood to my car for me. I think if someone does go there, get him to help you. Unfortunately didn't get his name.
like
Great service as always, staff friendly and willing to assist all the time.
There is absolutely no customer service there, I have walked out of this store twice. You actually feel honored if you get service there. I told them at their previous location if their bad service continues they won't be in business much longer. Well they moved but they kept all the rude staff and all the bad traits. So I wont ever go there again.
Terribly disappointed in Alberton Timbercity. Walked in there twice on the same day and no one came to assist, we had to find someone and the person who assisted seemed disinterested in helping. We eventually decided on the wood we would like and paid for it. We were told that they would deliver the next day and nothing, no delivery. I called and had to wait 5 minutes before the phone was answered. When the phone was answered, the front desk lady was quite rude and asked for the name of the person who assisted me which will be on the receipt. I told her that I'll need to find it and asked her to give me a second while I do so. She then shouted to someone at the back of the store while I was on the phone and then just put me on hold. I was on hold for about 2 minutes and a gentleman answered. He said that the delivery is supposed to happen today because they are very busy and they couldn't do it yesterday. A courtesy call would have been appreciated. Very disappointed in your service Alberton Timbercity!
Service was on the poor side. They couldn't do a delivery on the same day, they said they can only do delivery on the 3rd or 4th day after purchases. So I left and went to another place to buy timber and this place delivered same day with lower delivery rate!!!
The guy who( dreadlocks) practice a good customer.he is so good in what he does. I enjoy my shopping and the advises given. by him.he is really good.
I don't think that the Alberton branch even deserve a one star! They are completely incompetent. They don't answer their landline, there is no service and the sales personnel can't even calculate measurements using a calculator! They keep minimum stock and never place orders as per customer requirements. It's a frustration having to deal with them, rather go elsewhere.
The service is awesome, staff are friendly and helpful, the waiting time is short.
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