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American Swiss - Canal Walk

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Cape Town, South Africa

americanswiss.co.za
Jewelry store· Jeweler· Watch store

American Swiss - Canal Walk Reviews | Rating 3.4 out of 5 stars (8 reviews)

American Swiss - Canal Walk is located in Cape Town, South Africa on Shop 609, Upper Level, Canal Walk Shopping Centre, Century Place Boulevard, Century City,. American Swiss - Canal Walk is rated 3.4 out of 5 in the category jewelry store in South Africa.

Address

Shop 609, Upper Level, Canal Walk Shopping Centre, Century Place Boulevard, Century City,

Phone

+27 215293070

Service options

DeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible lift

Offerings

Repair services

Open hours

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Anneke Olckers

I have had countless bad experiences with American Swiss at most of their branches. A diamond in my wedding ring fell out, my ring also bends easily as it is pink gold. I was never advised how to properly care for my ring. I get told 2 years later that it is a special events ring and not a wedding ring although it is being advertised as an engagement ring on their website. I also added a band onto the ring and it was like rocket science for the staff to understand what I actually wanted. From being on the phone with 3 different people to the incompetent manager. The staff is super unfriendly as well. I got my rings back and I am happy but the customer service is atrocious.

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Christopher Petersen

Went to the store. Nobody at the entrance to greet or sanitize. Store very crowded. Nobody came to help waited about 30 minutes and saw how other people were helped who came afterwards. Some employees would walk around and purposefully not make eye contact with you. Really bad service. Would not recommend

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Jeremy Finnan

Thanks for the time spent helping me pick out a gift Jesse. To be honest, I left the store without making a purchase but the attention, product knowledge and effort from Jesse deserves the merit. Will be back for those necklaces.

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Eldoray Meintjies

Absolute worst experience ever!!! How does a store allow a customer to wait nearly 30 minutes to be serviced. Festive casuals are being treated as if they don't work there, how does that make sense. Either change management or find a better way to deal with staff!!!!!!

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Sasha Heyburgh

Disgraceful management. I was being helped very nicely by a kind festive casual worker when the manager yelled at him in front of me to stop helping me. I was shocked by the dehumanizing way staff is treated by management in front of customers. Never shopping here again.

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The Vakalas

Got assisted by Asanda in your Century City store, she was amazing.. She helped me pick out the perfect gift for my wife, Asanda was patient and pays attention to detail.. I'm a happy customer

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Chandre September

Unfriendly and not very helpful staff. Extremely poor service

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Thaabit Kamaar

I bought a ring for my wife last year August, the ring then broke this year beginning July and was sent away for repairs , it came back the wrong size and had to send it back again for resizing, called two weeks after only to find out it was still in store !!!!!!! No one had done anything, they sent it away after I had to complain and said it would be back by last week Friday, today is Tuesday and still heard nothing back, I was promised a call back by Nicole the assistant in store and still nothing , it's been over a month and still nothing!!!!!! What a terrible experience, really hate that place with a passion, my wife and I are really disappointed . Poor customer service, worst experience ever!!!

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