Boksburg, South Africa
Bentel Ave, Hughes,
N/A
The most appalling experience ever. They had a technical issue the previous day but they still took in people and I got to the cinema and there was no sound but the movie was playing. It took ages to sort that out. The moment it was sorted, the sound and pictures were not in sync. They said they will reboot and guess what, we had to wait another hour just for that. Asking for a refund was not on their cards so just to get a voucher we waited another 30-45 minutes. I've never in my life experience such bad service at a cinema.
like
I'm usually happy with service and cinemas here, however recently it's been terrible. My friend and I arrived and it was filthy inside the cinema, slushy and soggy popcorn on the floor. It also smelled absolutely awful inside. They had not switched the aircon on and everyone in the cinema was sweating. Some of the chairs and cupholders were broken. The lady behind the snack counter was also rude to us. This was on the 27th of September 2019 during IT: Chapter two, cinema 7.
Ster Kinekor at East Rand Mall - too expensive, snacks and drinks price exhorbitant. Cinema is clean and seats are comfortable. Too much ambient lighting.
Worst managed theatre in Gauteng!! No aircon, lighting is broken (probably to hide how dirty it is) and very unclean. You should be paying people to come there.
Stopped going there about a year ago, generally filthy in the cinemas, poor maintenance of seating, aircons, lighting. Staff (incl MNG) have no perception of service and/or basic customer service. Prices for all movies and snacks are high but to pay this for disgusting service and neglected premises is no longer an option. More expensive at Emperors Nu Metro but a far better option. Centre MNG should have raised this with SK years ago but never seemingly done.
The only reason I still go here, is because it's close to home. Ster-Kinekor doesn't care about their customers. The popcorn is also very over priced. We need better cinama's in SA. Seriously. I feel like Ster-Kinekor is State owned enterprise.
Terrible service. Buckets brooms and mops standing in cinema after movie started. Management did not care when a complaint about is was made.
Comfortable seats end very neat.
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