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DPO South Africa

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Cape Town, South Africa

paygate.co.za
Financial institution· Financial Services

DPO South Africa Reviews | Rating 2.5 out of 5 stars (8 reviews)

DPO South Africa is located in Cape Town, South Africa on 240 Main Rd, Rondebosch,. DPO South Africa is rated 2.5 out of 5 in the category financial institution in South Africa. DPO PayGate is a leading international payment gateway and credit card processor linked to more than 70 banks in more than 30 countries throughout the world and has been processing credit card transactions and providing alternative online payment solutions securely and reliably since 1999.

Address

240 Main Rd, Rondebosch,

Phone

+27 878202020

Company size

51-200 employees

Headquarters

Cape Town, Western Cape

Founded

1999

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Megan Craig

We have used PayGate for our online store for about 5 years. At first we offered only card payments, and that seemed to present no issues. Then in late 2020 we added instant EFT and SnapScan payments to the site and quickly started experiencing problems. Every so often with those payment methods, customers will make payment but PayGate will show it hasn't gone through. This is terrible in terms of customer experience, as we have no idea the payment went through until the angry customer wants to know where their goods are and why we haven't been in touch about their order. Dealing with the PayGate support team around this issue has been extremely frustrating. Service levels aren't high, and it can be difficult to get hold of them. Very often they will insist there is no fault on their side despite mounting proof from all sides, until the point where it is undeniable. The issue is never fixed and it keeps happening. My latest interaction with support led me to leave this review, as it was truly awful. I experienced the support tech as disingenuous, evasive and condescending. I was given information which was clearly untrue, and to say that he mansplained would be an understatement. All in all, I am rating them two stars specifically due to the support interactions. Technical issues can happen and that's understandable, but proper handling of such cases is required to mitigate the impact to the client and their customers. I would have rated them one star, but to be fair the card payments seem to work fine.

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Carmel David

I contacted the company and they took 2 days after 3 calls to them to send me a form. I then completed and submitted on the same day. One week later and despite promises of immediate action, there has been no positive response. No one has been answering the call at reception. If sales queries are so bad, I can only imagine what the customer service is like. Ive now submitted the form they required THREE times upon their request. Not a good start!

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Sari Cohen

I have been a long standing customer of VSC then DPO (PayGate)took over...they told us we don't need to make any changes it is all under the same roof All went well until last month when some browsers like Google Chrome change setting and ever since then many client that shop on our site don't receive OTP from the bank and the order automatically get cancelled. I've been hours on the phone with DPO now they tell me they need to migrate all the VCS clients to PayGate (they fixed the problem for PayGate clients) but that takes time (something to do with batches no ETA )I'm loosing more money now then during lockdown! my site credibility is damaged... they just dropped us!

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Bruce Atkinson

Have been a long-term customer of PayGate for a number of years now. Very Happy! Reliable payments and world-class service. Not going anywhere else in a hurry.

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Christopher Verster

First I fill in the form, and they get back to me in a timely manner but then I try to reply but it gets blocked because their account is flagged fro spam. I phone to speak to Thandi which they said they will get back to me, 10 days later no email no phone call. I signed up with a different name and a different email and again I get a quick response, but it takes 9 days for Yazeed to get back to me with no help what so ever, I really think this is unprofessional because how do you speak to anyone with no help! Would not recommend at all -10/10

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Johan van Vuren

I had trouble with email notification compatibility with the the Gravity Forms plugin. The support I receive was prompt and thorough. Vey happy with the service I received

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Donato Carfagnini

Great Service, when needed

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Iball Media

We had reason recently to deal with the support team for DPO on the Paygate/VCS solution for MAGENTO2 and I have to say it is seldom that I get to work with a group of people who are so dedicated to helping their customers. Even with the dark cloud of load-shedding hanging over a lot of us development IT folk - these guys worked even to 1AM in the morning and got our issues resolved. We will use them again in a heartbeat!

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