Cape Town, South Africa
294 Durban Rd, Bo Oakdale,
N/A
+27215694396
Worst service ever! Please don't waste your time & money! They installed burglar bars in my house and it didn't even take a week after installation my house was broken into with those burglar bars at the door. In less than 2yrs there was so much rust on those bars, I called them many times to the point I probably sent 5 to 7 emails asking them to come and assess the situation. Every time I would call they would pretend as if they don't know me. Their service and quality of their bars is bad. This is CAPE TOWN branch. Even their head office was useless in trying to address the issue. I would never recommend them to anyone. When they did is not different to scamming!!!
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I have never come across such pathetic service from such a large company. Very quick to send you messages every 2 days asking when you are going to make payment. Once you make payment, you never hear from them again. Its totally up to you to follow up. Your salesman does not even have the courteousy to let you know. I called the office to find out what is going on to be told they too will get back to me... Then I recieved a message from "The salesman" Chris to say the office has been trying to call. Really? No missed calls on my phone!This after I asked on a friday, as to when is installation is going to take place..only to receive a message the following Tuesday... This after I phoned to find out what is going on. One would think in these times of financial trouble you would put in extra effort. The poor lady answering the phone has to run "downstairs" to check on the order. You clearly have some old rules and need some new blood to get with the program. Rubbish service!!!
I was quite disappointed in the service that I received at Maxidor. Initially they promised the stars and the moon, hence choosing them over their competitors, but the service I received once I paid the deposit was very disappointing. There were delays on the order, which was understandable due to Covid circumstances and that was not my issue, my complaint is that no one informed me of this and I had to keep on following up myself and no one could give me any answers or assistance when doing this. We had delays on other security systems form a different company and I was informed every step of the way, kept up to date with weekly emails and received great service. I felt like I had to chase and beg and keep on following up with Maxidor and really did not feel the client service was good AT all.
Thank you Quentin for making things right again. Appreciate the prompt service and the installation of the new gate was smooth and easy. After our initial bump in the process you surely made the effort to straighten things out. Thanks - love the new gate!
Honestly, terrible service! Don't let the nice sales reps fool you.
Waiting for a positive result from Maxidor!!!!
Pathetic, complete lack of service. I would recommend you dont use this company and please dont pay the them a deposit, they took over 3 months to return my monies after they messed up my order completely. I recommend you contact Magnador rather, better pricing and much better service. (no option to give zero stars unfortunately)
Deli
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