Cape Town, South Africa
92 Regent Rd, Sea Point,
N/A
+27214342280
Mobelli did not deliver within a given time frame, and nor did they communicate a delay. We waited 8 weeks for a couch, they did not honour the discount they offered in store, then retracted it by a third, before finally agreeing to only honor the original purchase price. In dealing with them, I got the impression that Mobelli do not value their customers. I followed up myself on the timeline, and I emailed and called multiple times requesting to speak to somebody about the situation. Eventually I was told that the someone would call to discuss the matter with me, and I waited unsuccessfully for two weeks. I originally took my review of Mobelli down because the owner phoned me and asked why I would post on social media when Mobelli still held my money (50% deposit paid in good faith 2 months ago). Instead of fulfilling my order after 8 weeks, he requested my banking details, repeatedly told me that “I will never be a Mobelli customer” and told me to get a couch “somewhere else”. No business is perfect, we all make mistakes, and everybody has been affected by Covid. Regardless, it would surely just be better business practice to accept customer reviews, even when they contain negative feedback; and rather than take them personally: use them to do better.
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The owner writes “don’t be shy about telling others about the Mobelli experience” on their website, but, please note - this applies to positive experiences only. For any negative reviews on the experience, he will refund and prevent your order.
Deli
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