Cape Town, South Africa
18 Induland Cres, Lansdowne,
N/A
+27 216910110
Ordered an item online from them on 18 January at 11:40. Package was recieved on 19 January at 09:00. Excellent service, thank you Omnico
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My shock was sent to Omnico for a rebuild around 17/18 November 2020 by my bike shop. Omnico repaired the shock and sent it back to the wrong bike shop on 24 Nov. Between Omnico and the Bike shop nobody was able to find my shock for 7 weeks. Incredibly poor experience all-round.
Martin cant even answer or return a call.
The price to get your shock or fork in for a service is just ridiculous... many mechanics around Cape Town that can and will do the job just as well for almost half the price. Plus omnico wants to charge you huge amounts to remove the shock or fork off your bike or any other basic that many other workshops will do for free.
It's a good place, good suppliers and really nice staff members to talk to who are always nice to talk to even in the time of a crisis... good service delivery and over all amazing experience Great product selection
When last did a distributor tell you to come in and get a replacement camera component FOR FREE, because "these fiddly things sometimes do fall off and get lost"!? Thank you, surprisingly great service with a smile. And then you see the verse on the reception wall and you know their hearts are in the right place too. May I please send the rest of the "our call center is experiencing high traffic volumes at present" brigade over for some lessons?
Best brands under one roof. Thanks for helping guys!
Very good service! They sorted out a fork warranty issue very well and very quickly. Great peace of mind knowing that there's skilled good service available on Fox equipment.
Deli
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