Cape Town, South Africa
189 Durban Rd, Bellville,
N/A
+27 219453636
DeliveryIn-store pick-upIn-store shopping
I purchased the Lava Magma 10kW closed combustion stove and had it installed by LAVA fires T/A Progress Fires on the 29/06/2020. The fireplace is about 2 weeks old and on the 08/07/2020 I reported that the stone plates inside are cracked and now the bottom slabs have also totally collapsed. Leaving me with a good looking but useless fireplace. The team I dealt with at progress fires are friendly and have escalated the case to the factory but unfortunately my total experience is not a positive one. I expect a sense of urgency when it comes to dealing with a customer and right now I feel like I have just been left out in the cold ....
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A bussiness that is quick to make promises which they have no intention of keeping. The sales person does not answer email questions or return calls at all. They call a lead time of 10 days to product delivery but cannot deliver within 16 days. Extremely regrettable service.
Thank you Louis...you redeemed yourself with the buld and scrapper...enjoying my Braai
Fully stocked and good looking. Friendly staff
Quality braai's but their service is not so good. The stainless steel braai's outside was scratched and I have been waiting for weeks to get it resolved.
Went in to looks at a fireplace . and it was great service... Marc was extremely helpful and the knew his stuff... Great options and variety....also dangerous to take your wife with. Cause they have some great lights and ladies like nice lights...
Excellent Service. I have dealt with Benjamin Hodgson at embers on various occasion and have always been delighted by the service and communication.
Very informative. They know their products. Excellent service.
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