Cape Town, South Africa
45d Kloof St, Gardens,
N/A
DeliveryIn-store pick-upIn-store shopping
What a great online experience with Unknown Eyewear! Upon placing my order, I immediately received a notification of my order. I was also notified that one of the items I purchased wasn't in stock and I was offered another item in place of that. And it was perfect! I loved the customer experience and receiving prompt responses regarding my order. I got free delivery and a gift too! You won't be disappointed!
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Want to thank you for the excellent service you have provided me with. I am very happy with the sunglasses that I ordered with no hassle. Well done!! May your business grow from strength to strength.
Nice range of glasses. However, your customer service and communication is very poor. On your website, waiting period for a delivery is 72hrs, but it’s been 6 days (excluding weekend) since I’ve been waiting for the delivery of my order. I emailed your store regarding this with no response. On Instagram you told me to email [email protected] to track my order. Still there is no response till date. Perhaps, I should accept the hard truth - my order is not coming.
Best quality sunglasses. Ordered online and got it in a few days. Brilliant service. Thanks Guys!!!
Nice range of glasses but when I bought a pair they cracked on day 1 (which can happen), so I headed back to return them but they would not exchange them cause I did not have the receipt... I get it you need proof of payment which I was happy to provide digitally but got told without the original receipt there is nothing that can be done. In this digital day and age you cannot be only accept physical receipts. In short R300 down the drain for faulty eyewear on day 1.
Awful quality! I bought ‘unknown eyewear’ brand glasses here, and they literally Fell Apart within a few days. The arms were stiff and when opening them the body just crumbled, I’ve never seen anything this bad. If I was still in Cape Town I would love to request for my money back.
Very bad quality! I bought a pair of sunglasses two days ago from Unknown Eyewear and they fell apart after just one day. 349 rand for this awful quality. I went back to the store to ask if the guys could help me replace them or if they could give me my money back, but the guys at the store Unknown Eyewear told me that this crack was all my fault basically . 1 star rating is to generous for this quality to be honest, I would have given them -1 if that was possible. I would strongly advice you NOT to buy anything from them.
I love the glasses but it's real hard to contact a store that has no telephone number. Updating this post: I could't get a hold of unknown eyewear through their email address for a week, so I made a review and I appreciate the quick response followed shortly after my post.
Deli
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