Sandton, South Africa
7 Daphny St, Wendywood,
N/A
+27116562254
Absolutely shocking customer service - poor poor poor business administration. As soon as you raise valid concerns around their invoicing tactics they become rude, verbally threatening and hand you over to debt collectors - even though you've paid! Rhona Solomon's business practices are crooked and her ethnics are completely questionable. I will never recommend their business.
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I would like to compliment and congratulate Complete Care Group - Rona and her team on being so amazing, kind and extremely helpful with placing caregivers for my mom. Nothing was to much trouble, and they went over and beyond their job description. Rona would spend much time on the phone assuring me and consoling me as it is stressful to deal with frail parent. For peace of mind please use Complete Care Group
Using Complete Care in a time of need was the best decision we made for my Mom. The frail care provided was top class and the staff were wonderful. We appreciate all that you have done for my Mom. I would recommend Complete Care any day.
Lovely Team to work with always willing to go that extra mile , big up Complete Care Group , 10 years in the field providing home care Services in Elderly Care , Baby Care , Medical Care , Surgical Care , Palliative Care . you have no doubt in your Services you have Passion and the Expertise is beyond,. The Nurses you use are without Doubt the best . From Captain Care We say you are the best at what you do, and we thank you for your support in helping us grow ..
Rhona and her team have been absolutely wonderful during what I can say has been the hardest journey of my life. We were so lucky to have Patricia and Kenneth who went beyond their call of duty looking after my dad. I highly recommend Complete Care and they far surpassed my expectations.
I arranged care for my aunt, 81, who is cared for by my mom, 70. On the first day the carer who arrived complained about her transport and how difficult it is for her to get to the house where we needed her. I reported this and was met with defensiveness and informed the carer and my mom were both in the wrong and that clause so and so on the contract stipulated that she should not have gone into conversations with the carer with regards to her (the carer's) personal issues. I am disappointed at the level of unprofessionalism. My mom did not entertain this and was purely mentioning this to me, who made the arrangements, and because she had to send the carer home early. Dealing with clients by using the contract as default is not what I expected from a company who should be using empathy as default instead.
Very pleased to have found a caring and capable company in Complete Care Group. Thank you for all that you do.
Rhona, and her team of wonderful, Ladies, were referred to us by a step down facility, when my Aunt was discharged after fracturing her pelvis. The carers are wonderful, they are patient and so gentle with her. Where patients is a very important factor, as she is extremely frail, both physically and mentally, as she does have dementia. They handle everything with grace and love. I honestly don't know how we coped before they came to us. Thank you Rhona, Rejoice Elizabeth and Charity, Thank you Complete Care Group, for literally rescuing us. God Bless.
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