F&I Solutions

Durshen Govender

If possible i would like to provide a zero rate. This is due to the horrible, unprofessional and shaddy service I received from the company. I applied for car financing with F&I solutions; but when i questioned the break down of the cost they had indicated that they had done certain checks on the vehicle.However when i asked to view the report or if they could provide me information of what checks were done; I was told it is confidential. Then I had asked them to provide me with there FSP number or certificate or any information that indicates they are a legitimate and trustworthy company and they refused. They had put a hold on my application and refused to withdraw my application for finance, so i could apply via my bank for finance. When I requested to raised a customer complaint because of this incident, the manager refused to address my concerns or acknowledge my complaint. when i asked questions about withholding information in relation to the national credit regulations of south africa. I was ignored and to told that i should try applying for finance with my bank. This is the treatment they provide customers who ask questions the right questions.

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