Durban, South Africa
1322 S Coast Rd, Mobeni,
N/A
+27 314627722
Delivery
Excellent service with a personal touch.
like
Workmanship gauranteed
Pathetic , did not finish , unprofessional , kitchen cupboards now warping , ridiculous
This review was based on the manner in which my request for quote was handled. I requested the quote 3 times. On first request I was given a date that it would be issued by. When that date passed, I followed up and received no response. On my 3rd follow up I was advised they were busy and another branch would issue the quote. I complained 5 days later directly to your Instagram inbox. My complaint was viewed and not responded to. Several days later Tanya emailed me the quote advising she had sent it before but had made an error on the email address and it had not been delivered to me. Subsequently she has advised me to check my junk box because she sent it but from another address on that date. Which am I to believe? I had already sent my contact number to your Instagram account asking for someone to call me in connection with this. I initiallly complained on Saturday on Instagram and my messages were viewed and not responded to. I emailed and requested for management to contact me 3 times. If you had emailed me as requested I would happily have provided you my number via email. You also dont seem to be familiar with the emails from you Tanya advising that she acknowledged fault and understands why I am most disappointed. Feel free to call me.You will also see I did not ignore Tanya's emails, I responded asking for management intervention.Which despite my emailed requests and attempt on Instagram only apparently happen in aggressive replies to one star ratings on Google. Direct requests were ignored. If not I am happy to post the entire email chain online right here for people to be fully informed in deciding if my complaint was fair. Thanks kirsty
Kitchen Studio designed and fitted my new kitchen 11 years ago. Colleen was my first and throughout contact and I was thrilled with the result. Problems arose a few years later, caused by my badly chosen stove which burned the adjoining cupboard and drawers. I phoned Colleen - job done perfectly. I still persisted with the stove, which still persisted in burning but eight years later I knew it was time to replace. After several attempts and contacts with other "kitchen specialists" I wondered if Kitchen Studio could still help me. 1 call to Colleen, who immediately remembered me, solved my problem and within 2 weeks I have my new stove (which was the cause of my problems) and new cupboard and drawers (which involved replacing the damaged kitchen units and having new granite cut for the hob). The total price was unbelievably very reasonable and the whole way through my problems were "no problem at all". Why anyone would choose other than Kitchen Studio, Kitchen Granite and their fantastic staff of Colleen Hopper, Moosa the carpentry facilitator, Neville and his team, I cannot imagine. Thank you all from the bottom of my heart.
Was very good, alot of choices of different styled kitchens
Excellent service thank you Eston
Umbilo branch.
Deli
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