Haenertsburg, South Africa
Plein St
N/A
+27 614455316
Vicci runs the most brilliant kennels I have ever had the fortune to be able to use. She cares passionately about animals and all our fur babies absolutely adore her. Going to the Hound Dog Hotel is honestly a treat for both my dogs!
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Vicky is a amazing person who has a passion for dogs.... and the dog kennels are spectacular I mean I would live in one of them
TL;DR : What a shame. We heard good things about this place from a friend, and all seemed fine until we find out the owner over fed our epileptic dog who is currently on a pretty strict diet because "I know dogs, I observe dogs, dogs are like children, you need to let them be free". The owner called me a cocky know-it-all for asking that she follow my vets' strict instructions. She continued by telling me I am a control freak but to be fair when it comes to my dogs maybe she has a point! We were quoted one pretty good price, then when we picked up our labs she upped the price by 100 bucks because she "needs to make a living here", when I made complaint about the difference in price she called me a miser. On the plus side the grounds are lovely and the kennels themselves are more then adequate. It's a shame this (actually dog loving) owner can't see past her own nose when it comes to following owners' requirements regarding their dogs' care. I'm worried that she decided my dogs' epilepsy medicine wasn't worth giving him because "she knows dogs, dogs need to be free". I believe some training in canine care could benefit the owner and even more so - customer care. 1 star
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