Johannesburg, South Africa
Twist St, CBD,
N/A
+27 860562874
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Poor customer service, having to not have a representative set any expectations on how the buses will be operating in relations to other stations in between the starting point of the bus operating, I was caught in a limbo for a great two hour period whilst watching buses pass the Chancellor Station. We pledge extensive measures to be enforced as we can acknowledge a great number of public uses Buses. There’s a lot of us and a limited number of buses.
like
Today was the worst experience , the time held by this company was never punctual. We had to wait for over 1 hour and 45 minutes just to get a bus. We waited and buses came through,however they did not take any passengers . all T1 and T3 were there just parking. we were never updated on anything.and the station was full, all queues going outside. I mean we pay for the service but we are treated badly.it is a shame that i had to be 2 hours late because of the bad service that is being provided by this company.
nice place
I am in a horrible situation. I have topped up my monthly fare on a card which u have used with no issues. I wake up today the card is not tapping in. One of the drivers took me to the main station to have this sorted. I get there their gates are not working either. I took a T2 bus to Park. I got there I asked for assistance to tap in and then out. The card wasn't working. I then asked one of the personnel to check the balance for me I still have about R200 on the card. I was then told to go to Carlton centre. I got there, they are off line and I was referred to Orlando they are again off line was told to come back tomorrow. This is a total waste of my time and the service is horrible.
Bad Service Today Ii Had To Wait More Than 30 Minutes For A Bus .
The experience and type of service one received from your customer service center (Calton center) is quite appalling. 1. A day after topping my card with a monthly fare. Then it declined to be scanned at the tanstiles. I was then told that the card may be damaged. I had to visit the customer care center to have issue resolved. How is one supposed to travel in the mean time? 2. Customer services get me to complete the form (Told of a process that's not clearly defined) patiently and return to them three days later. The agent didn't seem to care to explain in detail what are the requirements to have the funds transferred over. 3. Three days later-- am told the system is offline and I must come back on the following day. 4. Returning to the centre under the impression that it's all sorted and ready to collect a card where the funds have been transferred to. Guess what? I was then asked for a card where a transfer was to be made into. I frowned at the request. The gentleman went to length to explain what was supposed to have been done and what information was supposed to have been communicated on the day of my application. 5. Now, I had to buy a new card to replace a card whose chip has been damaged. I've used the orange card and got rid of it at expiry. The blue card hardly lasted a year. Everything that's associated with blue is just a circus. You may need to overhaul your recruitment capabilities and training programme. I doubt the individuals hired have any idea of what they are doing. I'm quite disappointed at the level of service provided by black people to black people. It appears to be that a black person cannot serve his/her kind.
Because nice place
Traaaaaaash how can 8 buses pass going to Rissik street and No bus going to Joubert park?! Traash
Deli
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