Johannesburg South, South Africa
Rifle Range Rd, Mondeor,
N/A
+27 119413742
The service I received from Mariam was outstanding, Friday Afternoon i picked up a nail at 16:30 drove to my nearest tyre shop and at 16:40 they told me they could not asssit me due to no mushroom plugs in stock, I'm guessing their closing time of 17:00 pushed me away. Nonetheless I gave a prompt call to Hi-Q and Mariam told me she closes at 17:00 and clears out all started work by 17:30. Having wasted time already i got to Mariam at 16:50 and their impressive service i was already done and ready for the weekend by 17:30. I cannot express my gratitude to a business which helps especially on a busy Friday before the long weekend. Will always support this business.
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Good customer service.
Friendly staff that know what they doing!
Hi-Q Southgate is very unprofessional and their employees are not trained at all, which is unusual for a franchise. I went for alignment in January 2020. I told the employee the car was a bit shaky and he continued with the alignment, only to be told by the manager that I didn't need an alignment but rather wheel balancing. I had to pay for both services and they broke my wheelcap and have to date not replaced it, after promising. Everytime I call, I am told that the manager is not available. I now have no option but to to submit a complaint to the franchise association and the Consumer Council, or take the legal route. They don't deserve even one star. Please don't take your car there for any services.
This franchise is a disgrace to the HiQ brand. Horrible service, underhand dealings, preference over certain customers etc...
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Very unprofessional. Went there to strip and fit my spare Tyre. They charged me for wheel balance but after leaving the shop, my car was very uncomfortable to drive. The steering wheel was shaking uncontrollably and the car was not balance. So a day later I went there to complain about the issue and to my surprise I was told that I needed to change my shocks on a bakkie with 100000km on the clock. . They then decided to do wheel balancing again on the wheels and again charged me for their incompetence. Please avoid HiQ Southgate by all means. Wud never recommended them to anyone.
they say they open at 08:00 on saturday, went there at 08:30 last weekend and they were closed. wanted a battery and i had to buy it somewhere else.
Deli
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