Johannesburg, South Africa
Witkoppen Rd & Waterford Dr, Fourways,
N/A
+27116581445
I cannot say enough about Land Rover Jaguar, Waterford. We often hear these clichés about "good service" and "customer satisfaction," but I'm not a retail critic or a mere customer. I consider myself a friend of Land Rover Jaguar, Waterford. After purchasing several cars from them and losing everything during the COVID lockdown (stranded in the US), I returned to visit, empty-handed and unable to buy another car, just yet. Everyone at this dealership treated me with the same respect and friendliness as ever before, despite knowing my situation exactly. Where else can you walk into a car dealership where they full well know you are unable to buy their product, but still the Dealer Principle comes to greet you, still the sales manager makes time for you and still the salesman speaks to you as if you are personal friends? Some of my very best memories comes from my experiences with my own and other Jaguars and Land Rovers and - as vehicle retailers go - I will support this one and the Land Rover Jaguar brand for as long as they exist, as things stand. Thank you Jaguar Land Rover Waterford for not only selling me several vehicles, not only for the great service, the professionalism and the support with all my vehicles, but also for being my friends, for life. If you are considering a new vehicle, want to explore some premium brands and be sure that you'll get the best service ever, visit Darrel (the DP), Schalk (the Sales Manager) or Jaco (my sales specialist) at Land Rover Waterford. I promise, it will not be a bad experience, bad decision or bad memory! Thanks guys! You rock!
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Bought a Land Rover here, and would highly rate Charlotte as a sales person. BUT, not their service centre. TL/DR - wouldn't trust them to work on my bicycle. I brought in my 2014 Jaguar XF with a coolant leak. They diagnosed the need for a new engine (2014 - 30k on clock). They discussed with JLR and provided an out of warrantee replacement for free (great!). I got the car back and less than 1000k later the main accessory belt broke. I had the car towed back to the dealer. The service manager was extremely rude to my wife, when she went in to ask about the preferred way to get the car towed back. We didn't ask them to pay or anything unreasonable. They diagnosed the broken belt as a defective AC Compressor (R30K). This was surprising as there was no indication of any issues prior to the belt breaking. I expressed some polite frustration and asked if a second opinion was an option. Immediately the service centre stopped returning my calls or emails. Finally had to call Charlotte in sales to get the matter moving again. I gave in and paid for a new compressor. When I got the car back, I discovered low brake boost at idle. A review of the car fault codes showed a long list... low brake vacuum, low coolant pressure, low steering pump pressure... among others. The car is now with someone else to figure out. However, it appears that the very expensive (2X) repairs were not done well, and the car was returned without confirming it was sorted. Last time we called to book service on our new Land Rover, Waterford didn't return the call. I highly recommend you go somewhere else for service.
Land Rover who????? Take your vehicles to Solihull 4WD. I moved mine
Great service, book car in for service. Only 12 minutes, well done
Ohk so nice ...!
Charlotte de Jager in the new car sales division is an absolute star. She has a wealth of knowledge on the products she sells and is so very helpful and patient when helping one to get up to speed with the operating system of ones new vehicle. Thanks Charlotte... p.s. I'm certain you haven't seen the last of me!
Awesome sales service.
Nice and cool
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