Berea, South Africa
393 Felix Dlamini Rd, Sydenham,
N/A
+27312073005
Pathetic customer service... I am from Jhb and purchased an item yesterday but do not like it anymore... I asked for a refund on my bank card and not a cash refund. The store manager states she cannot do this as this is a factory shop!!! I was told no credit vouchers either for whenever i come back down... i only have 30 days from date of purchase to change it for something else. Nothing else is appealing in the store... how am i suppose to come back in 30 days with the pandemic now in second wave??? Being a factory store has ntn to do with customers rights and refunds. No mention of card purchases just cash refunds... thieves with no compassion or customer service.
like
Great quality items and customer service; the staff are also friendly and helpful
The Line factory shop and the staff that works there , think that they above the consumer protection act by dictating their own terms and conditions to the public. By saying that they are a factory shop and that's the reason that they don't do cash refunds or reversal or cards. For a purchase that was only done yesterday afternoon. They state no cash refunds but they don't state any thing about reversal been done on credit cards or debit cards. They are money gluttonous pigs. How do they except a person from JHB to come back within 30 days to exchange? people should stop supporting these money greedy pigs who wants to steal peoples hard earned money by not allowing refunds... I want my R300 back or I will report this to the ombudsman's and their retail suppliers for them to stop supporting them.
Bad poor service in this shop im so sad i bought filted sheet and duvet cover for 3/4 when i open both of it at home its for single bad i go back to them they saw it but they said they can change that for me,they smell they said i washed............................i just left everything there i dont have single bad at home........myb they undermine me i dont know
Workers /floor staff very customer friendly and helpful.
Would give it 0 star rating if I could. Horrible shop. Horrible people. Absolutely disgusting behaviour and actions by staff.
Deli
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