Jacques Pelletier
We rented 2 RV from « Drive South Africa” last winter 2019; we chose this company because they were the only one offering a camper van (small RV, Class B type), among all RV renters available in SA.
At the pick up time, we had our first surprise: “Drive South Africa” wasn’t the real RV renter; it was handled by Maui South Africa instead, who also seems to handle “Brits SA” by the way.
The second surprise was that they didn’t have the smaller RV (Campervan) that we have requested. “Lucky… you have a free upgrade today”… The only RV available were the 25-foot class B, and quite old (90000Km and 65000Km), and both were really showing their age!
On the road, in the following 2 weeks, both RV broke down (engine problem), at different times, in the middle of nowhere. Each one had to be towed and they have to send replacement RV. One of the replacement RV had 180,000Km on the meter! It was a very scary experience, being stuck in the back country, with a very poor cellular connection. I must say that Maui tried hard to help us at that time, but those events were a disaster…. No more fun possible. We also had to rent a room in the hotel, and lost a lot of food in those 2 RV replacements.
We asked Maui SA a full refund, at the end of those two awful weeks, but they offered about 100.
In conclusion:
1. “Drive South Africa,” was offering a product (CamperVan) that they didn’t have themselves
2. “Drive South Africa” do not rent RV themselves, anyway
3. We were not advised that Maui were to manage our RV rental
4. Maui seems to have very old RV on rental; renters should be aware of that… On each RV, we had engine problem, tire problem, water heater not working, bad smell in the toilet / shower .... and not counting all the very worn-out equipment (curtain, locks, cabinets, electric cable, etc.)
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