Johannesburg, South Africa
100 Carr St, Newtown,
N/A
+27860879900
Dear MFC I think that people often use reviews to have a moan. I'd like to thank and commend you. 2020 was a tough year for many people, myself included. I lost my job due to C19 and could not keep up my payments. As usual the call-center is where an experience is made or broken. I only have good things to say each time I called. And it was plenty. Friendly agents, compassionate, knowledgeable and wanting to help. I was offered various solutions and guided through each process and the implications and benefits thereof. I honestly felt like each person I dealt with treated me like I was a victim of circumstance and truly wanted the best outcome. I can't say the same for some of my other credit providers who I've had to block due to blatant harassment. 2021 is better and I'm back in the saddle and already making inrounds into my outstanding balance. Well done!
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Their service is bad I will never recommend it to anyone . My instalment is always changing when I call their offices I get different stories.
Spoke to an agent and he put me on hold. I have been on hold for 26min 43 sec and still on hold. My call started at 08:05 am. Worst ever. Always strugling with MFC. Hate it
I decided to purchase a caravan private exactly 7 days ago and handed my application in on Thursday afternoon. Friday morning already I had a positive answer. The assistance I got from Thando Meyers and Phillip Mashishi was simply SUPERB. I thought the whole process will be very difficult seeing that it is a private sale. The vehicle had to be sent to Dekra for roadworthy etc. Thando and Phillip have been there for me every step of the way. I could email them at any time with something I don't understand or am unsure about, and I got an immediate answer. They were friendly, pleasant to deal with, extremely professional and a real asset to MFC. I will be honest, I am not used to this high level of service. It was a welcome change. Thanks, guys. You have made me proud to be with MFC/Nedbank. I am SO looking forward to get my caravan tomorrow.
Certainly the most rude and useless people i have ever dealt with. Rosy Joseph constantly ignoring my calls and emails. Your call centre staff require some training and. Less attitude. I cannot believe how MFC robbes a person for no servive and the ridiculous fees charged for no service delivered. Will NEVER EVER make use of MFC. Kindly rename yourself we are useless and rude AUR Im disgusted with your staffs attitude and lack of responses
Good day Legal department I have been asking for re-financing balloon payment without any success. What do you suggest I do, now?
Will be moving our finances and business somewhere else. I wanted to move my company's bank account to Nedbank but after having terrible terrible service from MFC i think i will not. Our matter doesn't seem to get sorted out or assisted with and hello peter will be contacted as well as the ombudsman. This is UNACCEPTABLE.
Deli
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