Newlands East, South Africa
11 121276 St
N/A
+27 315336600
Toilets
Wheelchair-accessible toilet
Extremely delayed with the administration proceedings. Have just one admin staff member at the front desk and multiple other staff walking around doing absolutely nothing. Manager is always in the room at the back and has no clue as to what goes on at the front desk. If it was not for the sake of convenience, I would have never went back to this lab.
like
For years now they don't send through the correct PMB codes to the medical aid. Then I have to fight with the medical aid to get the account paid and in that time they always hand me over to collection agencies. Pathetic service and all they care about is getting their money. They don't care about doing their job right in the first place.
I am happy to say I had excellent service from Theo Govender at Lancet eThekwini Hospital. His service was out of this world. He went above and beyond to help. I went in on 3rd May and wanted to be helped as I need to get to work and this was at 7. He made me sit inside and helped filled my details even though it was before operating hours until a clerk comes in. He kept me updated all the time until a clerk came in. At which time he was ready to do my bloods and also the manner in which he carries out this proceedure is excellent. He apologized and said he knows I have to get to work . I went in today as well to have more bloods done and he immediately recognised me and did the exact same proceedure again . He is an amazing person and I think he is really valuable to that branch. I hope his excellent service gets well recognised and rewarded as he deserves every bit of it. Thank you again to Theo Govender .
Deli
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