Cape Town, South Africa
Welway Park, 10 Somerset Crescent, Durbanville
N/A
+27219757380
Visited the practice on 9 December and was not impressed at all! Forms had to be filled in outside the practise, not in the reception area. Seemingly all areas were occupied. They prefer you to fill out the forms in your car and wait to be called in. As my car was too far away, this was not possible. Thus not a good start to the visit. On entry I was moved from room to room and was not even appropriately greeted by Doctor Otto. Not an introduction, kind word or welcome, just asked what the problem is. He might be a good surgeon, but abrupt mannerisms need not be tolerated. Once inspecting my mouth which was slightly filled with blood from all the harsh digging around, I asked where I could rinse my mouth, was told this was not possible in these Covid times? What about one needing the toilet? They are very and perhaps too thorough with all the various procedures for sanitization. I am not a sensitive person and can withstand a lot of pain. I generally look forward to visiting my own dentist, but this visit has left me traumatized to say the least. Good human relation skills cost nothing but are welcomed by all. Will not recommend this practise at all.
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I think this practice has horrible ethics. Our dentist referred us to the doctor to sort out his lip tie. My 8 month pregnant wife had to go all the way to the practice with our 2 year old to laser the lip tie. We filled out all the forms and clearly indicated the age of our son. The doctor had a quick look at our son eventually and then told us that a lip tie can only be sorted out at the age of 5 and then continued to charge us R900 for the consultation. Surely they could have told us this before? I think the ethics of this practice is plain disgusting. I don’t mind paying a specialist for his time and expertise but at least then be transparent upfront. I am absolutely disgusted by this experience! When my kid turns 5 I will consult a different doctor with better ethics
Turns out it is possible to have MD and be horrible at time management.
Excellent service and I am absolutely satisfied even during a pandemic! Thank you for your time and effort Yvonne, Dr Otto and the rest of your team.
Dr Otto is a very thorough Dr, he knows what he's doing and what must be done. He doesn't waste unnecessary time but makes sure you get the service (treatment) you deserve. His staff is kind, efficient and professional. My son has to undergo a procedure and his staff are extremely helpful. I feel confident that we are in good hands.
Very thorough and professional. Staff were very accommodating to assist with surgery schedule.
Had a hole in my jaw that a specialist in Claremont recommend I go Dr. Otto for his work, which he did brilliantly through two surgeries. My dentist was very impressed in seeing the results. And the staff there are very friendly and helpful, a special mention for Yvonne. Highly recommended for any of the services Dr. Otto's practice provides.
This is a specialist practice. The Doctor is a Maxillofacial Surgeon. A opinion leader is his field.
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