Pretoria, South Africa
Atterbury value mart, Faerie Glen,
N/A
+27763226083
Danie is very knowledgeable on pool maintenance, but not able to manage a project. Very poor communication on schedule and unacceptable supervision. The quote you see will be inflated with individual items that was not on the original - even though I asked very specifically for an "all-inclusive" price. The difference was about 20% in my case. Once they are busy, it is very difficult to stop and change contractors. My 5 year warranty on the paving is obviously not worth much - I asked at the end of September that they fix the grout. Danie confirmed 3 times that he was on the way to fix it - to date he has not yet appeared. I would recommend against using them for anything except keeping your pool clean.
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Best i have seen. Work and commitment up until the end. Thank you Danie for going the extra mile
Won't recommend Pool Doc (Pty) Ltd for any pool repair service. I had 2 issues and end up repairing the 2nd one my self. The Pool Doc team do not keep you updated on progress and keep on making excuses that they are very busy. I paid them on 20 Oct and the issue I had with a pool blower was only rectified on 6 November. Still have leaks on my pool heating systems, out of frustration I rather opted to fix this myself. No at all customer focused!! Think twice before using them, you will pay for additional "fixes" when not required.
Installwd our pool, got the best service from Oom Johan. He really knows whst hes doing. A real professional with years of experience.
WOW, cannot believe Pool Doc is still in business especially when you look at al the sarcastic feedback from the owner to all the negative reviews by disgruntled customers.Had one of my worst customer experiences with Pool Doc.Paid the substantial callout fee of R450 after an incorrect diagnosis of the problem.He promised me he would be back to fix the issue the next day- after 5 days when i eventually got hold of him he could not even remember my name nor the issue! I had to get someone else at the end to fix the issue that was incorrectly diagnosed in the first place by Pool Doc!
Can I just ask the owner of Pooldoc to return the Pool Blower that doesnt belong to him.
Wow they are very expensive....nothing wrong with their service but I normally pay R350 for callout and change of seal at my local guy unfortunately they were fully booked so I had to use someone else....they charged me almost 3 x what I normally pay.
Danie, thanks for your excellent service to fibre glass and refinish our 22 year old marbelite pool. Work well done. Your knowledge is super on any pool issues!! We will now enjoy our sparkling pool again. You are always only a phone call away for help. May you be blessed!! Hendrik & Sanel Moolman
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