Sandton, South Africa
23 Seventh Avenue, Off Marlboro Avenue
N/A
+27 112620373
I am extremely disappointed with Power Plastics. A pool cover was Purchased by ProHH, whom i worked for in 2017. I took delivery of the cover and singed the delivery note. After numerous emails and being unhappy with the cover being to small then to big. The poles holding the cover kept falling into the pool. Power plastics never resolved the issues. I was an employee of the company and have since left company, and the company has closed down. I recently discovered that that Power plastics has blacklisted me in April 2020, without a formal letter with 28 days to resolve the dispute. As an employee i am not liable for the companies disputes. The blacklisting has affected my ability to obtain credit. I am a single mother and this simply unacceptable and an absolute disgrace. Not to mention the fact that they have acted in contravention of the National consumer act. The NCA requires that your creditor – the company to which you owe money – or the debt collector responsible for collecting the money inform you in writing of their intention to negatively list you at a credit bureau. They are required to give you 20 working days to respond before submitting your name to the bureau for listing. I did not receive any notification of this and only heard that I've been black listed since Apr 2020, when I tried to apply for credit last week 19/2/2021. Disgraceful that Power Plastics did not try and contact me and notify me in person.
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I've purchased the solid safety easy roll pool cover back in 2014 , and this cover is surely secure and once it is tightened and firm, sure anyone can walk on it. Wait until those straps tare/break, oh boy you need manpower to get that thing out of the pool. I reported it to the JHB office and they claim that the straps were not supposed to break off. Yeah well mine did which means that one is not supposed to walk on it, at all. Since install, I only allowed my small kids to walk on it a few times. Just for the fun of it. So if these straps break , it is not a safety cover at all. I regard it as just a dirt cover. Worst of all they come out to fix these straps , but they don't come with their toolbox. So they promise to come the next day only they don't come at all. I needed to phone in after a few days asking where's my gadgets, and they claim to have fixed and job is closed. Let me not get started on that overpriced easy roll. That gadget is so weak mines got damaged in about 2 years (maybe less) after purchase. Fortunately it was fixed by the company at no charge (seems like it got damaged earlier hence free repair). Forward wind a year and the one leg just breaks off. Think carefully before spending your money here...
Horrific service. I placed an order for a vektor on the 12th of March, power plastics came out prior to placing the order for accurate measurements and i was given a quote stating 7 - 10 working days and nearly a month later im still having to fight them to get this job complete. Power plastics has come out 3 times and yet still failed to get the job done. If its not a rope that's too short, its a pole issue. After coming out to measure the pool and quote i still got a cover that's in the wrong measurements. And no idea when this is going to be completed. Admin and management staff have incredibly poor, weak excuses for incompetence. I would not recommend this company to anyone.
The company has a quick turnaround on their products, which are well priced and good quality.
Excellent advise and friendly staff
No pride in their job! Terrible workmanship. No respect for client's time. Pitch up with half of the clips needed to complete their project (and they came out to measure themselves) had to come back again. Very untidy job done. Will never ever recommend them or ever use them again. 2 months since the above review. They have made 3 appointments to come and fix their work. All 3 times I took off from work to accommodate them and all 3 times they have failed to honour their appointments.
Very unethical or just incompetent. If you get a discount, it's just smoke and mirrors to finalize the deal. You wont get that discount and if you ask for it they will LIST YOU AS A DEFAULTER!!!!!!!!!!!!!!!!
We are based in Cape Town. I recommended Power Plastics to a friend because we have enjoyed the benefits of having a pool cover for more than 8 years. This morning she sent me a picture of her pool with it's new cover on. Power Plastics installed her cover less than 24 hours after she had placed her order.
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