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Medihelp Medical Scheme

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Pretoria, South Africa

medihelp.co.za
Health insurance agency

Medihelp Medical Scheme Reviews | Rating 2.6 out of 5 stars (8 reviews)

Medihelp Medical Scheme is located in Pretoria, South Africa on 410 Steve Biko Rd, Arcadia,. Medihelp Medical Scheme is rated 2.6 out of 5 in the category health insurance agency in South Africa.

Address

410 Steve Biko Rd, Arcadia,

Phone

+27 123342000

Accessibility

Wheelchair-accessible entrance

Open hours

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JP Cooks

Approving a procedure and then paying only half the bill is not 100% as you claim, it is criminal. Primary school kids have more brains than that. Jack up your service and pay your dues the way we do, or get your lawyers in line, you have a fight coming. As for anyone looking to join MediHelp, do you really want to be let down, and frustrated by having to fight for your own money to be paid out as per prior approval? You'll never get your money's worth with this lot.

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Annetjie Cronje

Worst medical aid! They pay less than 50% of your total claim. Please look elsewhere for proper medical aid as medihelp is pathetic! They are expensive and their customer service is non existent and should you be lucky enough to get some service it will be days or even weeks after your initial query.

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Shaun Von Stade

By far the best medical aid, i have ever had.With great quality service. I have been with medi-help for years without any issues,Thank you for the great service and professionalism.

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Chantelle Wepener

Worst medical scheme! I moved abroad 8 months ago but now ( April 2021) I am receiving legal threats from my doctor because Medihelp decided to reverse a claim made back in March 2019. I have not even been with Medihelp for 8 months and I am still experiencing horrible service from them after receiving threats from Medihelp self last year because "I owed" them money. Get your accounting department in order! You are dragging your clients' names through the mud!

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Hester Fourie

Customer care...Kaleel is excellent -very helpful,polite

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René Taljaard

Medihelp is definitely one of the best medical schemes that we have communicated with. We deal with almost ALL the medical schemes in South Africa as a bureau service. With Medihelp you get to speak to people who has been well trained and know what they are talking about. We get feedback and response to 99% of our phone calls, emails and other communications. Thank you for your excellent service.

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Servaas Rossouw

A claim of mine was denied because I did not provide 'proof of payment' to the provider. The provider did, however, clearly state on their invoice 'amount received from patient'. How much more proof is needed? Medihelp only, as is apparent in other reviews as well, ads to the suffering of some of their members by this unacceptable attitude. I will discourage anybody, including my own children, who are currently still on my medical aid, to support Medihelp. (I would prefer to award no star at all!) Thank you for the response. I have escalated the matter via online complaint form but keep on receiving 'canned' messages clearly indicating that they work on templates and do not even look at my explanation.

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Sharon Greig

VERY BAD SERVICE ALL ROUND...I have been a member of this scheme for over a year now and they still cant get my chronic meds right. The people that they have dispensing the chronic meds are completely incompetent and talk a load of drivel without checking the notes already on the system. These Mobile meds people are enough to give you a heart attack. This morning once again we went from me having 2 profiles on the system to there being no meds dispensed for me (after I received an sms to say they have been dispensed, keeping in mind they once again just did their own thing and sent meds they felt like sending which were incorrect and then expected me to take the incorrect meds back to a doctor in Bellville when I live in Kraaifontein, to them telling me I must go and collect the correct container of pills in Bellville, which had already been arranged last week that due to them sending the incorrect meds they would deliver the correct ones to my home., to this woman telling me they will not be delivering the meds to me but to the doctor, she didn't once check the notes, but as zi say this has been going on for over a year and one would think that after a year things should be plain sailing. Not to mention that when you are lying in hospital because of one of your chronic conditions and they refuse authorisation for a procedure that you have to have done to save your life.

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