Pretoria, South Africa
116 Lois Ave, Menlyn,
N/A
+27 124704000
DeliveryIn-store shopping
This Renault branch is far better than the other branches in town. In particular the receptionist gets a A
like
The worst car service I've ever visited. A part of the salon was lost by the workers. And now they say that you need to wait a month for this detail. One gets the impression that they just took it for themselves. The fuse was not changed, although it was indicated on the invoice. I tried to clarify the situation on the phone, but it's hard to get through, and when you get through, they promise to call back and don't do it. I do not recommend it to anyone. It's even worse than the Menlyn BMW service. Continuation of the story ... A month later they called me and said that the part had been brought. The next day I arrived and was told that they had sold the item. After 2 weeks, the part was delivered, but it turned out that it was not the right one. As a result, I'm waiting again for a month. If i could put -, i put - 5 stars.
So when I took my car in for 60k service, it returned showing my fuel tank as empty. I enquired about it at the service desk but I was greeted with rather a "it's not us" attitude...no, more like a "you are lying" attitude. So they called the foreman and he gave me the same treatment. All I was asking for is to have a look as this did not make sense and I was not saying they drove the car till it ran out of petrol. The foreman took the car and recalibratd it. Sure, and the fuel level came back. the But the car lost power. No hill assist, turbo lags. I have not had time to take it in for them to have a look and with the covid thing. The other star is for the good service I once received at the dealership.
Received good clear guidance on the taking our car in for a service. Covid-19 measures are in place. There process to book the car in is short and clear. Minimal paperwork involved.
Poor customer service I bought my car early December last year, and the sales guy Petrus promised to hand me the spare keys when i come to collect the car. I guess sales is what they run after and as soon as you seal the deal, they dont care about you. When i went to fetch the car he told me stories, that i will get the keys when he brings me the service book of which i requested because he only gave me a paper and not a proper book. I dont even want to talk about the level of fuel on car when i went to fetch it, i made peace.On the 23rd December he asked his male colleague to drop off the key at my work place, after giving me run arounds. long story short.. I decided to test the key before his colleague left, only to find out its not working and his colleague said its useless for me to keep the key if its not working he will leave with it and i will communicate with him.When i called he said he mistakenly gave me the wrong key for the car thats at the dealership, but he will order the key, come get my car to get the key programmed, till today i stil do not have the spare key i have to call him and ask for updates and he sometimes blue ticks me and not say a word. My worry now is what if this guy resigns will i ever get the keys? Or will i be told i should have solved it with him?
Riaan is majorly helpful. Good genuine customer service
Purchased a Kwid from Motus just over 2 years back. From the first few months the car started cutting out and was returned to the dealer. They said it had to get some firmware upgrade. Since then we never felt the car was performing like the demo car was when we drove it. First service we took it for they wanted to charge us R5800 for a minor service on such a cheap car. Since we bought it cash we opted not to be shafted and used a outside service center at R2400. Since then we never serviced the car with them fully aware of the warranty risk. About a month ago the car would just not start anymore. Took it in and they said it was a throttle position sensor and replaced it. Week later same problem, but this time they said it was the battery and replaced it. Week later same thing, but now it is a R8000 fuel pump to blame. The mechanic could not ensure me that the problem would go away. The expectation was that I keep on paying for them to guess what is wrong with the car. I refused and took the car back. Found the fuel pump online for R1500 sourced from India. And also read that 55,000 Kwid's was recalled for a fuel pump problem in another country. So this problem should have been covered if they where honest. But hey, "you did not use our overpriced service center, so you warranty does not apply". Any response to these complaints is just to placate the consumer and make it seem they care about customers. In time they will reap the results of this attitude. So unfortunate that customer service in general has gone down the drain in our country.
I bought a car almost a month ago, A Renault Captur 2020 model..The service I have recieved was the worst, the car was not taken for Road worthy testing, yet I was told to come and Get the car.I had to take the car that same day cause it was late and I did not have any form of transport to Go back to rustenburg.I was told that I'll have to take it for road worthy testing myself. No paperwork was done, nothing at all.I had made an online application and I was told that I'd sing a contract and all the other paperwork the day that I'll the car, But when I got there nothing was done, we had to redo everything from scratch. I was very frustrated and confused at the same time. The car was not washed, there was no fuel in the car.I had to use my own money to pour petrol in the car.I asked for a refund they don't want to tell me what's needed for them to pay me back my money. It was my first time buying a car but I had recieved the worst service. I feel like I was taken for granted, I feel like they took advantage of me; as it was the first time buying a car, and I did not know much about card or what was needed to be done by the people from the dealership. I'm very much disappointed and I don't wish anyone to experience what I've experienced. I'm even thinking of returning their car, cause it clearly shows that everyone from that dealer doesn't car about a client or how they feel.
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