Pretoria, South Africa
314 Domkrag St, Waltloo,
N/A
+27 128036074
Pathetic paving & solar heating plumbing has shown damage after being installed 18 months ago. Won't be recommending to anyone. Immediate paving onto pool is substandard.
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Horrible, unprofessional service! Every disingenuous excuse not to assist post-installation yet Neil from the Pta East team is very happy to take your money. It has been an argument at practically every stage of installing my pool - I even had to hire my own jackhammer to assist his workers finish the hole! Currently my pool is leaking and the coping has come loose. I've only had the pool about a year. Neil came out (eventually) to 'fix' the leak charging me R1200 to re-silicon the jets - I doubt he even used a quarter of the bottle. Pool is still leaking but, again, every excuse is offered not to assist. Rather, I got a 50% refund for the silicon work done being told the other 50% would be retained as a call-out fee! Pathetic!! Based on my experience, as well as reading all the other reviews, it seems that Splash Pool, and Neil in particular, do not subscribe to the slogan, 'the customer comes first' whilst the quality of their work is lacking! What an unfortunate journey it's been! Review update: After reading my post, Neil decided to refund me the additional R600 for the unfixed leak he tended to. I appreciate the full refund however, the snarky message along with it is a pity.
Pool was installed in 2006. by 2015, pool no longer function as "compaction" of ground under the pool shell, has failed. allowing for the cracking and flexing of the pool and the underground pipes. . No Warranty support, especially in cases of bad installation. Best of all, they quoted me R8000 for gel coat to fix the problem. the original installion was sub par and a gel coat will not fill in the ground under the pool Word of mouth: Stay away from this company or its agents, if you wish to use your pool for many years.
Worst decision ever to do business with spash pools, they are only interested in their money and then they don't care!!
We thought investing in a pool would be a great idea, worst mistake of my life using Splash Pools, the builder and installer was amazing, however, the support which he got from Richard was absolutely pathetic, shouting and screaming at the poor man.... ..I WOULD NEVER RECOMMEND SPLASH POOLS TO ANYBODY - IF YOU ARE LOOKING AT PUTTING A POOL IN THEN CONSIDER SHOPPING AROUND, UNFORTUNATELY THE WRONG PEOPLE IN YOUR BUSINESS HAVE A UNIQUE WAY OF RUINING A BUSINESS, REGARDLESS IF THEY ARE A MANAGER OR OWNER. ABSOLUTELY DISGUSTED WITH SPLASH POOLS STAFF ESPECIALLY RICHARD WHO PROBABLY SPENT ABOUT AN HOUR AT THE SITE DURING THE 2,5 WEEKS IT TOOK FOR THEM TO INSTALL A SMALL 10000L. MAKES ME SICK... IF RICHARD IS READING THIS, DONT EVEN THINK ABOUT PUTTING YOUR FEET BACK ON MY PROPERTY EVER AGAIN.
Not the real address the place has moved
Shocking backup service. They had to redo my coping at the steps but then sent me an invoice of R3,500 which I refuse to pay. The pool has a small crack which they are ignoring. I have not been able to get the guarantee certificate from them. I am still waiting to hear from Richard. Pity I did not read the reviews before I accepted them.
Very, very poor service. Our pool started to make bubbels. They came and fixed it half, half. Pools looks worse than before. Owner is very arragent. DO NOT waste your money with this company. Dont know how they still exist.
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