Midrand, South Africa
47 Liebenberg Rd, Noordwyk,
N/A
+27649207620
Friendly staff but I feel like you should give 1 group their time not mixing 5 groups same time
like
We had a great time... We definitely going back soon.
Bad spa facilities. Dirty pool, cold water, dirty towels. But the therapists were good.
On the 30th of October 2018 I bought a Gift voucher for lovers only package which cost me R995 per person. The amount went through and when I called them to confirm the lady I spoke to told me that she is too busy, She took my Details and said she will call me back. I then decided to go there in person 4 days later. The lady the assisted me told me that she can see that I paid and gave the Gift Voucher and told me it was active. I then called them to make an appointment for December and was told that they are fully booked until February which I felt that it was dishonesty. On the 18 of March 2019 I called them in the morning to find out whether my gist voucher is still active or not and I spoke to Elsie who took my details and told me that she will give me a call and inform me. This was around 10:30am. After not getting any call from Elsie at 13:00, I called them again and Elsie was so rude as she told me that she is busy and will not be able to help me. I then decided to go the the spa and try and sort out the issue in person. This was at 16:30. When I got to the Spa I got to meet Elsie who was sitting with another lady who works there too. They then asked me for my proof of payment which I was able to get it in my Emails and showed it to them. the other lady told me to give her my phone so she can take a screenshot of the email and sent it to their boss. She then took the phone and deleted my email from my phone of which I don't know why she had to do that. She then gave the phone back and told me to forward the email to Elsie knowing very well that she has deleted the email. Less than 5 minutes later the other lady tell me that their bass says that my was reversed which was a lie because I never got back. All I want right now is my money back. And in future I will never recommend their Spa to anyone, not even my worst enemy.
I have been in different Spa's but I have never experience the poor service and unprofessional Spa like Reconnect Day Spa. - First off all, No buzzer at the gate. You need to hoot and wait for couple minutes before you can enter. - Staff lack professionalism and they can't even massage properly. I was in pain after the session. - Therapist nails were long. - The place was noisy instead of peaceful( Staff talking in the middle of treatment) - Therapist going in and out during the session (My sister was left for about 10mins in the middle of session) - Food to small for the money they charged us. - 20mins session instesd of 1hour. - Unhygienic and cracked Bathrooms. I don't think I will recommend anyone to this Spa.
They never respond to your messages and they are so RUDE. I bought a voucher for 5x people that was on special for Feb 2019 and they requested me to put a reference (Your Name, Location and Date) and I have done that. 3 days before the date I have put as a reference I contacted them just to confirm my appointment only to find out that they are fully booked on the date I indicated as a reference on their Proof Of Payment. What's the point of putting a reference if they are not going to look at it??
Great service, excellent people I really enjoyed thank you Reconnect
Dirty doors, ablution facillities, towels were still damp, staff lacks professionalism. When I mentioned to one lady Elsie that i dont understand Sotho, I was bluntly told "I HATE ZULU I DONT SPEAK ZULU", Not that i had requested her to speakin Zulu as I am not Zulu anyway. I was shell shocked at the manner in which she had the nerve to respond in that manner. Photos on social media are misleading, haven't seen a spa so dirty. Never again!
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