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SmartTrac

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Umhlanga, South Africa

smarttrac.co.za
Car security system installer

SmartTrac Reviews | Rating 4 out of 5 stars (2 reviews)

SmartTrac is located in Umhlanga, South Africa on Umhlanga Centre 189 Mazisi Kunene Road, Umhlanga Rocks,. SmartTrac is rated 4 out of 5 in the category car security system installer in South Africa.

Address

Umhlanga Centre 189 Mazisi Kunene Road, Umhlanga Rocks,

Phone

+27871530000

Open hours

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ZANDILE NGUBANE

Please don't get me wrong, I am very greatful that smarttrac recovered my car but what happened before and after that was a complete disaster. Smarttrac was suppose to debit me on the 15th of every month bt in April they called me and told me they did not get their money. I told them that is not possible as I always make sure that I don't spend my pay until after every debit orders. I also told them to deduct twice in May if that's true, of which they failed to do so. They tried deducting on the 20th of April of which at that time I had no money in my account and the debit bounced. July 13th my car got stolen after the recovery smarttrac people called me and told me that they were not suppose to recover my car as I missed a payment in April and I'm now suppose to pay for my own recovery fees. Smarttrac people have been very unprofessional with me about the whole thing, sending messages back and forth. Threatening me about taking my name to the credit bureau and telling me I have 48 hours to tell them where my car is so they can take out the tracker otherwise I will be charged legally. I have never, not even once, denied paying them their money provided they deduct on the 15th and with the recovery fees they ended up proposing I pay half if I pay the money I owe them for April. I agreed. I told them to debit the money for July and take the money for April than tell me what I owe for the recovery fees. Guess what they did, they deducted R1500 without telling me they will do so. I reversed back the money and told them I will pay it in terms but now they are sending messages to each other from different departments saying I do not want to pay them and they will put me on the credit bureau. REALLY? This company must just do what they like. I don't care.

W

Wayne Pillay

Exceptional service professional staff , user friendly app.

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