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Spec-Savers Somerset Mall

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Somerset West, South Africa

specsavers.co.za
Eye care center· Contact lenses supplier· Ophthalmologist· Optician· Sunglasses store· Optometrist

Spec-Savers Somerset Mall Reviews | Rating 4 out of 5 stars (8 reviews)

Spec-Savers Somerset Mall is located in Somerset West, South Africa on Somerset Mall Centenary Drive Intersection of N2 & R44. Spec-Savers Somerset Mall is rated 4 out of 5 in the category eye care center in South Africa.

Address

Somerset Mall Centenary Drive Intersection of N2 & R44

Phone

+27 218520765

Open hours

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D

Deon Van Wyk

Service I receive is always good. Thank you Zenobia and team.

F

Fanie Nel

Receptionist and admin incredibly poor. Technicians and optometrist does great job.

I

Inge Vivian

Good Friendly service very willing to assist!

S

Simone Odendaal

I was pleasantly surprised with how eager the Specsavers were to assist me, after a mistaken booking date, Zenobia stayed after hours to assist me knowing I had taken time off to be there, the eye test itself was high tech and excellently performed. Zenobia is friendly and warm and very interested in educating you about eye health. Chuffed with the overall service

S

Sláine The Celtic Berzerker

Living in South Africa, one comes to accept that pretty much anywhere you go, you're going to get charged through the nose for very poor workmanship. Whether it's the private or public sector, they're all equally horrendous. Which is why I was so pleasantly surprised with Specsavers, I went in expecting very little and ended up with the best pair of prescription glasses I've ever owned. Sure they took a while, largely due to the December/New Years backlog, but in the end it was worth the wait.

A

Adriaan Diedericks

* BE PREPARED TO WAIT * I thought I would get good service , but this was not at all the case. I did the full eye test and bought the buy one-get-one-free special (which is still rather pricey). I was told that they would arrive within 7-10 days, (however this did not happen) also that I would receive an sms when it arrived (this also never happened) after the wait I decided to go in as they should have arrived by now...After a roughly 15 min wait I got the first pair and had to return for the second at a later date. I should also mention that the special was sold to me by the sales team, I wanted another black frame as the special only ran on two of the same colours (fine print). They had no stock and committed to let me know two days later - nobody did! At this point I already paid for the first pair and was told that unfortunately the special had ended, I argued this as it is not what was arranged with their sales staff...after explaining everything management said that it was correct and that they sold it to me as the special said. After two weeks and again not receiving any sms I went back to the store, had to wait 15 minutes (the store was empty, as the previous time ) again while they packed out all of the stock which was obviously backlogged due to poor follow-ups and failing on behalf of client-relations. Sifting through each and every stock item, discussing meticulously what should happen to each one, and making me wait 15min for them to sort out their daily admin routine (which doesn't seem to happen daily) they found my glasses which did in fact arrive. I believe their stock and notification systems need to be updated.

L

Lauryke Roos

So incredibly rude over the phone today. Ended up going to Waterstone optometrist what amazing service I received there!

V

Vernon Koekemoer

This branch of SpecSavers truly rewrite the parameters of bad service. I wish it was possible to give them 0 stars. My wife and I will not use them again in future

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