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South African Revenue Service

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Cape Town, South Africa

sars.gov.za
Tax collector's office

South African Revenue Service Reviews | Rating 2.2 out of 5 stars (8 reviews)

South African Revenue Service is located in Cape Town, South Africa on 23 Teddington Rd, Bellville Central,. South African Revenue Service is rated 2.2 out of 5 in the category tax collector's office in South Africa.

Address

23 Teddington Rd, Bellville Central,

Phone

+27800007277

Open hours

...
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M

Marco

Typically poor service from a South African government institution. Expect long queues, technical errors, and incompetent staff. You must ensure you've done your research, bring redundant documents as it seems employees jump at any excuse not to help you. Booking an appointment online may help you skip queues. Not in my case though, there was some or other technical error, which they admitted was from their system, but I had to wait in a queue for 1 hour and 20 minutes. Just be prepared for frustration and poor service, it may not happen all the time, but it happens often enough to wholly deserve a 1 start rating.

J

jean van der westhuizen

Opening early , Karin amazing service and friendly staff !!!

M

Marnus de Jager

It is the revenue service... don't expect good service

T

Tsepo Mohlomi

It was not that busy but still tgere are queues but moving fast

L

Leon de Wit

Changed my bank details on e-filing. Didn't get any notices/complaints, but didn't get my tax refund either. I e-mailed the helpline, and got informed there was some problem on the system, and I had to come in with proof of my bank details. No options to submit electronically or by mail. Went to the branch, stood in the queue, and got turned away at the info desk. Apparently I also need a certified copy of my ID and proof of residence, which no-one mentioned before. Went to the branch again, sat in the queue for 6 hours, finally got the bank details loaded on the system. Should it be this difficult to get my tax refund? The consultant thinks this system is great. She pointed out numerous times how wonderful it all is, and how other state departments probably wish they had a system like this. Personally, I'd take home affairs over SARS any day. The system is equally tedious and inefficient, but at least I don't finally get helped by someone who expects me to be happy about it all.

P

Paul Haupt

Don't let the long queue put you off. Went quickly. In and out in about 45 minutes. Staff friendly and helpful _ MUCH BETTER than Home Affairs.

Y

Y Pellet

Queues after queues, most of the staff goes to lunch at 12H00 and leave for almost an hour, more than 200 people are waiting for a minimum of 4 hours.... Poor service, this is a perfect representation and experience of how the South African are looked after by the government .... and on top of this we pay for this. CHOCKING..... The score is going down every day and they do not care.....

S

Shisno Shiz

If you want to resolve a dispute you need to be there early (the que starts forming at 4 am already) it is fully booked for the day by the early morning and disputes takes up to 90 mins to resolve. You also pay R3.40 for every 15 minutes you park. Can't resolve the dispute online or any other way even if you provided the correct documentation and just a way to waste your time and squeeze a little more money out of the tax payer.

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