Midrand, South Africa
492 Komondor St, Glen Austin AH,
N/A
+27105917449
Wow!!! Secure, Convenient and the best service I have received ever! From the start with Matthew and Pamela to the Saturday Morning I came in ... I got THE best service from a lady called Lebo who helped me and made me feel assured .This lady is a gem! Absolutely has my HIGHEST recommendation!
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I just wanted to say a massive thank you to Lebo as well as Sasha for assisting me today. I have been storing my stuff with you guys for 2 years now. I had personal issues and certain circumstances that led me to give my notice a few days late. You are both superstars and I am eternally grateful for the service I received today. There’s nothing more that I can say except for I have received nothing but great service from day 1 and walked away with a smile on my face today. THANK YOU. Just thank you for understanding my circumstances. I will continue to hold the company’s name in high regard and continue to recommend you to everyone I know.
Good secure place to store goods. Well maintained. Monitor annual rental increases. It mounts up and becomes expensive.
From a storage facility point of view, this place is great. We'll situated and very secure. The actual units are spacious, like a single garage, and there is a lot of space for one to stop a vehicle right in front of your unit.
Staff is friendly enough, willing to help and open to customer feedback. They gave me a prorated rate because I moved in mid-month. Unit dimensions advertised online don't always match what they actually have available. You find this out at the last minute. After I expressed my dissatisfaction, they offered to give me a slightly larger unit at the same price as the smaller one, to make up for the issue, which is a plus. I also wish they were as eager to help you move in seamlessly as they are to make the sale. I had to delay my move by a day because of miscommunication that could have been avoided. I also bought all my packaging from them. Boxes and goods protectors are good, but they sold me a tape that barely sticks to anything. Units are neat and decent but not spotless, so make sure your valuables are well covered so they don't get any dust on them. Overall, I'm not convinced about this place. I think the staff is trying to give good service and sometimes succeeds but there are many misses as well. Not sure I would recommend them, really. Maybe if I had gone to their more expensive branches, the service and product would have matched the brand's great reputation.
I canceled my contract with them and gave notice. When I asked if the debit order was canceled, they confirmed it was yet the debit order is still running in my account. I have tried to email and call the Midrand office but they do not respond to my email requests. They still have not sent me my deposit as well.
Book online. Get there no units. Cool. They promise to call. No call.
Great service from Pamela and Lebo!
Deli
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