Fochville, South Africa
51 1st St
N/A
+27 721872754
Best service that I got from them. Stuff was good quality. Delivery was on time. Wrapping was still good. Everything was clean. They greet you with a smile on there face. No complaints from me. Thank you so much. THE PLAY PIT. Thanks.
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Please do not buy at this company! I paid on 13 Dec and was promised delivery before Christmas. Followed up numerous times and was told only in Jan. They finally delivered on 20 Feb, almost 2 and a half months later. On delivery products was severely damaged and also numerous items missing from the delivery. Sent numerous photos to them showing damage and requesting a refund. Also the quality is bad! Was told by ThePlayPit even before they received the goods back to inspect (have proof) that: "As seen on the photos, only the wrapping are damaged" ; and "collected dust from the van"; and "we can not refund the courier cost" "we cannot refund, only replace" Also very interesting to note that The Play Pit had only 2 reviews in the last year. Yet within two hours of my post there are now 4 new reviews (in one hour) all with a five star rating :) and 1 day later another superb 5-star review. Statistically impossible, possibly family and friends? @owner: you state that you comply with the CPA act and cooling off period. You also say on your return policy (after the fact) that "the remaining 70-90% will only be refunded once the goods has been sold to a new customer". You will struggle to sell damaged goods to any customer. You and/or your office also made it clear that the courier cost wont be refunded.
Thanks for the beautiful set my kids are going crazy playing with it.Definitely worth the wait. Much better service an quality from you guys. Will for sure order another one soon.
If I could give this company 0 stars I would! I’m so frustrated that I didn’t read the reviews before I ordered. We ordered and paid in full, but the company did not stick to their promised delivery time, as stated on the website. We didn’t receive much or any communication unless we initiated it!! Always excuses, and they refuse to refund us on items that has apparently been shipped but has still not been received, and they couldn’t even ship all items in the order!!! I’m disgusted and dissatisfied and honestly the quality is lacking! PLEASE NEVER BUY FROM THEM
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