Cape Town, South Africa
705-733 Voortrekker Rd, Maitland,
N/A
+27 860122441
Absolutely impossible to get good service out of this company. Avoid them like the plague!
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There is only one word to describe the service I have experienced from TNT, "pathetic!" The parcel was due for delivery by 6pm on 22/12/2020, but it wasnt and I was not contacted to explain.the delay. When someone finally answered the phone i was told that the parcel was still needing Custom's clearance. Does anyone know whats going on at TNT. By the way Fedex is no better.
Followed standard procedures of logging a query via the TNT website and received feedback within a day, parcel release from customs on the same day and parcel was ready to be delivered but I opted to collect the parcel from TNT. excellent response time and very good support thanks to Alice who assisted me so promptly.
Your South African Contact Center is a JOKE. I got tired and frustrated going to clearance. Its Like bottleneck of info. Your Call center does not know what to happen to shipment, your clearance does not come on the phone. Two ladies, giving two phone number, you can't get transferred to another lady, all you hear music on hold. JOKE JOKE JOKE.
Used TNT airfreight to save time. My package is still sitting in China now. Going into the second week already. This is not acceptable
Poor customer service when it comes to deliveries.
Terrible service. It's a surprise they are still functioning. Near impossible to get through on the call centre, not answering emails.
Terrible service. No communication.
Deli
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