Cape Town, South Africa
De Smit St, Green Point,
N/A
Once your UK visa is ready, passport collections are from 10am to 3:30pm. We arrived at about 11am assuming a quick collection. There was no-one on duty at the collection counter and we were told to wait in the queue with about 10 other people. Other people had been there since 10am with no explanation as to when the relevant staff would arrive. You are unable to speak to anyone or phone TLScontact – just the security lady who can only tell you to queue up and wait. We considered coming back on another day but decided to stay given the distance travelled to get there. Fortunately someone appeared at 11:30am and started serving people, exactly 1.5 hours after the collection opening time. We got our passports about 15min after that. There is a complete disregard for your time but they know we have no choice if we want to visit the UK.
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Nice waiting area with hot aromatic coffee
Deli
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