Umhlanga, South Africa
327 Umhlanga Rocks Dr, Umhlanga Ridge,
N/A
+27313116077
Quick & Efficient . Great Job to the staff over there . I arrived at 730 and was done by 830 . I read a lot of poor reviews and I must say my experience has been mostly good . To avoid any frustrations make sure you wear a 3 Ply Surgical mask (Blue masks) as they will not let you in if you wearing a Cloth / Bandana /N95 mask . These are the rules so don't fight it and just comply . I see to many people always trying to take on security who are simply following the rules. If anyone from the Umhlanga Licensing Office team manages to read this thanks again and just know there are citizens our there that appreciate your efforts .
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There's no queues,if there is the line moves quick and you don't spend more than 30 minutes inside.Customer service is 10/10.
I could not get through telephonically. I went mid month 9am on a Saturday and there was one person in the queue ahead of me. I was in and out in under 20min. The gentleman at Enquiries was friendly and aimed at helping me get sorted, without hassle. Remember to take a bank statement as a proof of residence. Most pleasant experience at a Licencing office I've experienced so far.
I come from Kloof. Been in queue since 7. Suddenly announce only OPEN at 9. Sheer incompetence. Supposed to open at 7.45. This is like shambles Zimbabwe.
Quick, quiet and efficient. Got here today 31/07/2020 @ 8:20am and done with car license renewal by 8:40am.Now also open every Saturday. (7:30am-12:30pm)
There's no notice stating they cannot attend to certain aspects regarding vehicle ownership NCO forms. One has to endure long queues only to be told at the cashier/tellers desk. Still don't understand why ND registered vehicles can't be processed by Umhlanga as the computing system is the same. So one travels to Globle road which is closed until further notice & Umbilo has a maximum intake of 150 only. Sure systems and clients are under duress because of Globle Rd closure but the MLD must address it's shortcomings to eliminate unnecessary time wasting of the working class.
The service here doesn't even deserve 1 star! Waiting in a line that is barely moving for 3 & a half hours just for a renewal of a car licence! People have been coming to the security with forms for the same or other colored forms and go in and the queue outside just remains as is. When asked to speak to the manager, it was denied. A cashier had come out and said they can take even 6 hours to assist and durban can take even 10 hours, they have the audacity!! Never ever had a problem prior to this, but a habit has been created, free lunch etc for a service these Municipal Workers get paid to do. We see everything. It really isn't any of our business but it's the principle behind it!
The licensing office in umhlanga has absolutely no idea what's happing here. No system in place what's so ever. We were waiting outside the building from before 6am an the guard says to us that we are number 4 in line when my husband inquires closer to the opening time about it they say to him he needs to follow a que ....with over 10 people in line ....what's the point of telling us we have a position an then ask us to follow a que. Total nonsense....they totally denied telling us that
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