Johannesburg, South Africa
177 Oxford Rd, Rosebank,
N/A
+27112686230
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Unfortunately there is no rating to indicate 0 stars... did an online order, spoke to a Nicole Kennedy who advised that the R1100 drag mini was not available and that she would put in a request for a refund. That was the 28th November 2020. To date, every email and follow up falls on deaf ears... What would you call it - THEFT... #vaperite #vapeshop.co.za #barrybuchman
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Great service!
I ordered online from Vapeshop online and have not received my order 3 weeks later! I was informed that a buy out had taken place by VapeRite but that my order would be filled or I would be be reimbursed. Neither of those things have happened!! R500 out of pocket@@ Not acceptable
Store might be cheap and have some good stuff but service is horrible and they don't take interest in your emails, I popped in to the rosebank branch on Monday the 23 /11/2020 to view a few products, they never had stock of any of the products, i was told to order it online, upon ordering the products, the site had crashed and i was unable to get anything I wanted, I tried the next day and it had worked but some of the stuff I wanted was taken off, after placing my order I am still waiting for someone to assist me in payment confirmation, I went into the store this morning to enquire about my order and only to find it wasn't even registered on their system, a lot of time, patience and money spent, in my opinion not a good store.
I bought myself a Voopoo PnP RBA coil at the shop in Mall of Africa 2 weeks ago. The attendant then offered me a 10pc prebuilt coil pack for R60 (regular online price) to which I declined at the time. I popped in yesterday to get the prebuilt coils and the guy at the shop wants to charge me R160 for the pack, says its because of the ownership change. Then he gives me a discount dropping it to R140 then again to R120 after much complaining. I have no choice so I take it for R120 then he says if I come back he'll give me at staff discount at R65. I was so disgusted by the whole experience that I told myself to never go back there even though I bought my Vandy Vape Swell mod there less than 4months ago.
Very knowledgeable staff who always know what to recommend. They know their products and customers needs better than I (the customer) do
This issue was resolved thanks to the Vaperite Head Office and Regional manager Alan Brown. Bought a single caliburn G coil a few weeks ago with no issues. Came again and a different clerk only allowing me to buy the pack. Such BS *This clerk is now dismissed.
1 star, I made an online purchase for R1040 on the 18th of December. After numerous attempts to get a refund, i still haven't received any feedback. Nor my money back. Considering taking legal action
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