Hartbeespoort, South Africa
R511
N/A
+27829016486
Had a great full body massage relaxing and refreshing
like
I booked a full body mesage for 3 people and a head and shoulder mesage for 1 with each treatment 60mins. We called to confirm the appointment twice during the course of the weekend as we had to drive in from Pretoria. We also confirmed that we will come as a group to be treated at the same time. Yet when we got to the spa at Vusalala Lifestyle at Hartmark they we short staff and couldn't fulfill our pre-booked appointment. Secondly, the staff ran 30mins late. Thirdly, when I asked for the manager's/owner's number the supervisor on the day gave me the incorrect number due to fear of losing the position. I am extremely disappointed in the service I received from the staff. To be honest, I am surprised that a institution that is supposed to help a person to relax can cause so much inconvenience. I would not make use of this specific branch's service again. It is better to look at another company altogether. I have wasted time and money to drive out to not get a service I pre-booked and confirmed. Ironically my experience was also shared by another person whom posted her disappointment with similar problems on Google. I would suggest that the manager of this company pays serious attention to 2 customer complaints that are closely related. After communicating with Bernice Koen, the owner, the mistake was rectified and we received our treatments. Treatment was satisfactory and the owner's intervention was most appreciated.
We had to wait a substantial amount of time (in excess of 20 minutes) despite having made a booking several days prior. When you enter the little wendy, their shoes were scattered about all over. They did not smile or even greet me friendly. It feels like you are intruding on their time and space. Furthermore, the massage was painful and the masseuse paid no regard to my expressions which clearly displayed pain and discomfort. Despite booking for a hand massage, only my arms received attention. I left with three bruises in several places on my arms. I would not recommend this spa to anyone.
Very friendly service
Very friendly staff wonderful experience
Had good massage
Massage on point
Awesome friendly professional service! Experienced therapists.
Deli
The best companies in the category 'Deli'