Johannesburg, South Africa
2 Nugget St, City and Suburban,
N/A
+27 113347634
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
I must commend Naomi Doyle, Nastassja Simons, Chantelle and Sello for the outstanding service I received from all of them. Naomi, for recommending the perfect machine for me, Nastassja for pairing my machine with the must-have accessories, Chantelle, for always making a plan and Sello, for showing me all my user errors without making me feel stupid. Thank you all.
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Went to this company yesterday, spoke to Naomi Doyle. Got a quote and a business card. Requested a picture of the machine. Today I have phoned 3 times. Message after Message. Finally got hold of her. She tells me that she is busy with new clients on the phone since yesterday and has not even 1 minute to send us a picture. So BERZACK BROTHERS HAS JUST LOST OUR BUSINESS. I REALLY DON'T NEED THIS UNPROFESSIONAL LADY TO ASSIST US ANY MORE. Thanks
Amazing place, friendly, knowledgeable staff. Wide range of sewing accessories and sewing machine spares.
I wanna working
Extremely disappointed! You buy machines from them but when it breaks they can’t even assist. Ordered parts, waited weeks and then when it arrived the part wasn’t even for my machine. Then I had to complain because the sales rep just didn’t care that I have been calling and trying to fix my machine for 6 weeks. Then eventually we got the part we requested, yet I am still sitting with a part that I will never use but they won’t even collect and refund me for that part. What a waste of money and courier fees. Their sales rep, even lied and told me he ordered the part for me the second time assuring that this time he ordered the correct part. Waited again a couple of weeks. Then I compalined to management, few minutes later he messages my staff member to ask what part we need!!! Shocking! Unfortunately, my machine is now showing another error. Our local mechanic phoned, to find out what part he will need for this error and for advice instead of sending the machine all the way up to JHB. We were told that they can not assist us, we must bring the machine in. What is the point of giving us booklets, it shows what the error is the mechanic just needed some assistance over the phone. Absolutely ridiculous. Shocking service. Jessica
Best place to get all your sewing machine spares as well as sewing machines.
Supplier.
Worst customer service I have EVER experienced. This company is full empty promises!!!!
Deli
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